Ratings based on 506 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico

Perfect

Posted Apr 21, 2015
Very nice hotel with very good location and excellent service. Everything was perfect
2 out of 5
by A verified travelerfrom 福岡

顔を合わせるホテルスタッフのホスピタリティーは非常に高いが、バックヤードスタッフの仕事には疑問が。

Posted Apr 20, 2015
Pros: 顔を合わせるホテルスタッフのホスピタリティー、特にドアマン。
Cons: 客室係さんの仕事、インスペクターさんの仕事。
Location: 都庁裏
チェックイン直後の部屋に、特に洗面・バスの目に付く場所に、明らかに前客のものと思われる髪の毛が・・・。洗い立てのハズのミドルサイズタオル、バスマット、浴槽、シャワーヘッドなどにかなりシッカリと付着しており、気色悪かった。加湿器をお借りした際にお腰になった客室係の方に現物を見せ注意喚起させてもらいました。 しかし、翌日もルームメイクに難あり。今度はキングサイズのベットが土台ごと反時計回りに約15度ほど回転しており、一瞬、自分の眼が歪んでしまったかのような錯覚に。またバスローブの交換は忘れられ、2足あったスリッパも1足に。こちらもバスローブの交換をお願いした際に客室係に現認して頂きました。 あと、フロントレセプションの際に学生食堂の食券売り場のように、お荷物のあるお客様を10分近く立ったまお待たせするのも如何なものかと感じました。 ホテルから乗ったタクシーの乗務員さんに「最近リージェンシーの評判はどうですか?」と聞いたところ、乗務員さん曰く『平気でツッケンドンな対応をするドアマンも多い中、リージェンシーさんは皆さんが私達タクシーの乗務員に対しても新設で丁寧で、新宿では一番ちゃんとしたホテルじゃないかと思います。』とのご回答。これは素晴らしいこと。 やはり、バックヤードスタッフだけの問題なのかと、思った次第です。次回はヒルトンにしようかと迷っています。
3 out of 5
by A verified travelerfrom Honolulu

Outdated for the money

Posted Apr 20, 2015
Location within walking distance of many fine attractions. Beds comfortable. Restaurant food high quality. Room, furniture, bathrooms were very dated and worn especially for charge per night.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hawaii Honolulu

Posted Apr 19, 2015
7連泊しました。 希望通りの部屋でスタッフの方の 対応も大満足でした。次回の東京滞在でも利用したいホテルです。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chichester, England

Excellent hotel close to Shinjuku Park.

Posted Apr 19, 2015
Excellent hotel with courtesy bus every 10 minutes to Shinjuku Station. Beautiful lobby & luxurious pool complex on the 28th floor overlooking the skyline. Went as a family of 5 including an 8 year old. Very friendly. Would thoroughly recommend this hotel.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Sydney

Very comfortable Hotel

Posted Apr 19, 2015
Cons: For non-smokers - recommend the free option of a portable Air-cleaner for the room - would really help if floors could be Non-smoking
All round good experience - early check in with a room upgrade, very clean & comfortable room. Staff were all very helpful. There's a frequent shuttle (free) service to Shinjuku station - altho it's only a 10-15min walk. Good location, plenty of options for restaurants
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Apr 19, 2015
The hotel was in a great location. The subway entrance just under the hotel and a few minutes walk to shinjuku train station . The staff were extremely helpful and made our stay a very pleasant experience. Would highly recommend the Hyatt Regency.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Thailand

Posted Apr 18, 2015
Directly connected to Tochomae Station, around 10 minutes walk to Nishi-Shinjuku Station, and around 15 minutes indoor walk to Shinjuku Station. There are also 7-11 and Family Mart under the hotel, as well as restaurants (inside buildings) along the under passage to Shinjuku station.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2015
It was a great stay. Location is perfect; staffs were friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Just a great hotel

Posted Apr 13, 2015
Pros: Quality and good service
Cons: There is nothing. They always keep their standards high.
Location: Convenience is the main criteria
Stayed there before many years ago. Knew it was good and was not disappointed.