Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location in tokyo

Posted Nov 16, 2014
Unfortunately everything in this hotel has an extra cost; wifi, fitness facility and over- priced restaurants. Too bad, wouldn't stay here again because of this.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great initial impression of Tokyo

Posted Oct 31, 2014
The hotel is in a nice quiet area of Shinjuku near the park and the Tokyo Metropolitan Government building. The view from the government building is spectacular. The hotel staff were extremely helpful regarding train passes, schedules, taxis, shopping etc. The restaurants in the hotel are very good but there are lots of more economical restaurants in the area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto Canada

Excellent hotel. Location could be more central.

Posted Oct 26, 2014
Pros: Hotel staff are very helpful and courteous and airport limo pickup and dropoff is at front door.
Cons: Hotel should have at least one reasonably priced restaurant
Location: I spent most of the trip in the imperial palace district of central Tokyo where museums, gardens, and the best hotels and restaurants are located.
Hotel reception was extremely courteous and helpful. Housekeeping fixed my leaky toilet almost immediately. Breakfast buffet is worth the price but hotel restaurants are expensive. On my next visit to Tokyo I would choose a hotel in the Imperial Palace district of central Tokyo. Others may prefer Shinjuku where the hotel is located for its nightlife.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jacksonville, FL

Upgraded

Posted Oct 23, 2014
Pros: The staff was very accommodating and spoke excellent English
Cons: Not on this stay
Location: A little walk from Shinjuku Station and not for people who want to be in the thick of the nightlife
I am biased because I was upgraded, but the room was fantastic and the view spectacular
4 out of 5
Recommended
for Everyone
by A verified traveler

Long weekend in Tokyo

Posted Oct 16, 2014
Pros: Price and everything else.
Cons: Location is a bit off the beaten track
Very reasonable price had even with late booking US$250/. Hotel was decent across the board with gym, quiet & good sized rooms, efficient room service and good staff. In fact, the staff was practically invisible and I rarely needed them (which is a good sign). Hotel's location is a bit odd but still a close walk to shinjuku station and neighborhood. If you don't want to walk they have a free shuttle bus. There is also a connection to a subway line accessible through from the basement level of hotel. They also have an airport shuttle bus departing every 30 minutes. The hotel is not spectacular by any stretch as reflected by the price point. But it is not trying to be a 5-star hotel. What it is trying to provide is a mid or mid/high level experience and it does that very, very well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London, UK

Decent business hotel close enough to Shinjuku

Posted Oct 7, 2014
Located close to Shinjuku station (by that I mean about 500m from West Exit) this is a standard business hotel with all the comforts (& slight drawbacks) that you expect: comfortable and spacious room, good bed and lovely view (19th floor); no wifi or breakfast, no particular character. That said, enjoyed escaping the frenetic Tokyo streets once in a while, and for the price, this is a good bet, overall.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel and good location.

Posted Oct 5, 2014
I stayed in this hotel for 6 night, the room was very nice and clean. Located at 5 mins walk from Shinjuku station.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Malaysia

Comfortable, professional and logisticly practical

Posted Sep 25, 2014
Pros: location and extremely helpful and polite concierge
Cons: To move with the times - wi-fi should be available for free - a little perk which could make a big difference without too much cost to the hotel
Location: Shinjuku has much to offer but i did not manage to cover much of it. As the rail system is so efficient i ended up in Ginza and spent way too much.
It was my first visit to Japan and this experience has led to my decision to certainly return. The traditions, people and culture are what bowled me over. So clean, polite, logical and with soul. I was fortunate to have caught the best weather and roaming around was absolutely pleasant. I was also traveling alone and did not at any point feel in the least bit intimidated or bored. Despite my very short stint, i managed to cover those attractions which drove me there in the first place... ie. the Kabuki-Za Theatre, the tea ceremony, the Imperial Gardens, the tower etc. Next time i want to catch the cherry blossom.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Good location and nice hotel

Posted Sep 24, 2014
Overall it is a great hotel to stay. It is a clean, convenient and good service hotel. Like all Japanese hotel, the staffs are very friendly and helpful. But they charge per day per device for internet is very expensive. Now days, we all have multiple devices.
3 out of 5
by A verified travelerfrom melbourne, australia

Lovely hotel except for staff

Posted Sep 24, 2014
Cons: The staff
Location: Not really overly close to the action of shinjuku
The hotel is beautiful with great amenities including regular shuttle buses, spacious rooms, clean and comfortable but it did NOT include wifi or breakfast. The major letdown for Hyatt regency was that the staff were very unhelpful and did the bare minimum or less... When we asked concierge how to get to mt fuji the guy told us to go to the station and catch a bus and to book online, when we asked the name of the bus company he said "mt fuji bus" so the next day we went and asked a different girl who was actually very helpful and made a reservation- which is what you expect from concierge-especially at an expensive hotel chain! Also the door man completely messed us around. We were so disappointed with the service. Would stay elsewhere next time, maybe closer to the action!