Ratings based on 602 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Stavanger Norway

it is really central to the popular parts of Tokyo

Posted Jul 2, 2015
Pros: Its clean and good service, you get two bottles of water each day.
if you dont mind walking all over the place, Shinjuku is a great place to stay. 4 km to Nakano and Shibuya and 8 km to Akihabara and Roppongi. there are lots to see along the way and wending machines if you get thirsty. the Shinjuku station is a km away that makes it easy to travel to other parts of Tokyo. the station is big and can be overwhelming for those who are not used to it, however, the information staff are good at english.
4 out of 5
Recommended
for Everyone
by A verified traveler from shanghai

Nice experience

Posted Jun 24, 2015
The staff all speaks English, this help us a lot. They are all nice and polite. The room is clean and comfortable, just a little bit small, but in Japan is reasonable. The shuttle bus service is excellent. Only the lobby layout is a little bit mess.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location

Posted Jun 21, 2015
Staff were most helpful. I would definitely return.
4 out of 5
Recommended
for Everyone
by A verified traveler from jp

Posted Jun 14, 2015
The staffs was really nice and I had a good time there
4 out of 5
by A verified traveler from Los Angeles

Beautifully overpriced

Posted Jun 10, 2015
Pros: Its chandeliers
Cons: The rooms and bathrooms should be modernized for that price.
Location: Its in an office area, so dont expect too much in the direct vicinity, but safe and calm area.
We had a great time at the Hyatt Regency, unfortunately, a lot of things are over priced. Access to the spa/pool has a cost of 2000 Yen, also they charge for children. Ours was younger than 5 so not allowed in the pool, but we were still asked to pay for his entrance fee. When my wife asked if we could take turns, we were informed that the entrance fee would have to be paid once more upon our switch when she had only been in the facilities for 2 minutes without making use of any of them. The room service is outrageously overpriced; for two dishes and a side of rice, we ended up paying almost 90$ and given the location of the hotel in a financial area, if you're there with children, you're condemned to order room service. In all, we paid almost a 1/3 of the hotel room through room service.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from North Wales

Very large hotel in an impressive part of Tokyo

Posted Jun 6, 2015
Pros: The staff were very pleasant and the foyer is quite amazing.
Cons: The room was in need of redecoration ( though not seriously so)
Location: Fascinating and impressive location. Shops and metro station nearby.
We spent three days at this hotel at the end of our two week stay in Japan . We had a standard room on the 10th floor which was a little bit on the small side but this was made up for by the view from the window which was superb, with Mount Fuji in the distance. There is a nice little park just opposite with an important Shinto shrine. The Hotel is surrounded by impressive high-rise buildings and the amazing government building is nearby. This is a very big hotel and it felt a little bit impersonal. We enjoyed our stay there nevertheless and Tokyo was fabulous. (But avoid the metro in the rush hour)
4 out of 5
by A verified traveler from トロント、カナダ

都会にありながら静か

Posted Jun 6, 2015
Pros: スタッフがとても感じが良く対応も良かったこと。
Cons: 部屋の狭さは改善のしようがないですもんね。。。あえていうならコーヒーメーカーの設置をして欲しいってことでしょうか。
Location: 新宿駅から少し距離がありますが、タクシーを使えばワンメーターでいけますし、その分、公園があったり、街路樹も生い茂っていて、とても静かな環境でした。レストランも色々近くにありました。
都会にありながらとっても静かなホテル。部屋から公園が見えるのも良かったです。ただ部屋が思ったより狭く残念。。。しかもコーヒーメーカーも無く、インスタントコーヒーをポットで沸かしたお湯で飲むというスタイル。もうちょっとゴージャス感が欲しかったかな。 スタッフはとても感じが良く、対応も良くて満足でした。朝ごはんも美味しかったです。
5 out of 5
Recommended
for Everyone
by A verified traveler

Tokyo

Posted May 31, 2015
Awesome expirience.... Loved the location, beautiful view, amazing service, staff were extremely helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Posted May 31, 2015
Great. Close enough to Shinjuku station and Golden Gai with good service and facilities. Would stay here again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2015
設備も素晴らしいですが、特にスタッフの方のサービスに感動いたしました。記念日には必ずまた泊まろうと思います。