Ratings based on 411 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Copenhagen

Værelse størrelse

Posted Jan 19, 2015
Rejste sammen med kollega. 2 værelser bestilt og samme beløb betalt. Kollega fik dobbelt værelse og jeg selv enkeltværelse. Meget stor forskel på de 2 værelsestyper. Forskelsbehandingen var skuffende.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Lovely Room, but WiFi Additional Charge

Posted Jan 14, 2015
We were greeted by very polite staff on arrival. Easy check in and we were upgraded to a room with a view. Amazing view and very spacious room. Great shower, comfy bed and lovely sheets. Only downside was having to order WiFi and pay for it. Minimal charge but should be inclusive. Otherwise, highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Jan 13, 2015
perfect service perfect room It was a pity because the pool can not be used because of it was in maintenance
4 out of 5
Recommended
for Everyone
by A verified travelerfrom HK

不錯的酒店

Posted Jan 5, 2015
地方足夠寛舒適,清潔。酒店的服務都很滿意。。。需不近地鐵站購物區,但酒店提供接駁巴士,所以都很方便。。。
2 out of 5
by A verified travelerfrom Hong Kong

A grand hotel but feeling dissapointed

Posted Jan 4, 2015
The hotel lobby and facility does give luxury feeling, which lives up to the name of Hyatt. The room size is comparatively larger than usual Tokyo hotel and is clean. However you could tell it is indeed quite an old hotel with the renovation of the room. If you are not planning to use the facilities of the hotel, some newer hotel with almost half the price around might suit you better. Yet it was an incident on the 2nd day that disappointed me most. The house keeper has actually forgotten to lock my room door after cleaning it (they have a trick to turn the door lock into unlock mode to facilitate there cleaning process). When me and my companion returned, the door could simply be pushed to open and it has remained in this state for 12hrs, with all our properties laying just beyond the door. And without knowing if anyone is hiding inside the room, we were shocked until we make sure it is safe. The manager who came to settle the incident has confirmed the mistake. But while I politely suggested any compensation such as breakfast coupon, the manager just keep on apologising until I gave up asking. None of the properties were stolen, fortunately. And human mistakes are inevitable and I could accept that, given nothing was lost. But the way the hotel handled the incident was disappointing, and has make the whole thing worse. I did pay a higher price with a higher expectation to the Hyatt brand name. This is not what I deserved.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 神奈川

従業員さん達が皆さん素晴らしい

Posted Dec 27, 2014
従業員さん達の対応がとても素晴らしいです。高級ホテルですがツンとした冷たいところがなく、むしろ暖かさを感じる接客でした。非常に満足しております。
5 out of 5
Recommended
for Everyone
by A verified traveler

楽しいクリスマスでした〜

Posted Dec 27, 2014
始めて使わせていただきました。 部屋をアップグレードしていただきました。 内装など非常に清潔感があり、新宿という場所柄、多国籍に対応できる準備もでき、かつ日本をアピールするための小物も素敵でした。 逆にホテルの図や案内がやや分かりにくいような気がいたしました。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom KL

convenient location in the city

Posted Dec 27, 2014
Super convenient location in downtown Tokyo, spacious room for Tokyo standard. Downside is wifi chargeable by user.
3 out of 5
by A verified traveler

Great hotel but expected better

Posted Dec 24, 2014
It was a great hotel but for the price I expected wifi to be included. Also they wanted to charge me 3000 yen (about $30) to check in early and to top it off there was a charge to print your airline boarding pass. I say Penny wise Pound foolish because I will not go back there
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago/ the world

Love this place

Posted Dec 23, 2014
Location: Misano Kobe Teppenyaki restaurant. If you are going to do Kobe beef, ( and you should) this is the place. $200 per + but a super experience
Fantastic location, 5 minutes to Shinjuku train station with free hotel shuttle bus every 20 minutes. You can get anywhere in Japan including the Narita Express from there. Great breakfast. Some rooms face west and we had a spectacular view of Mount Fuji. Excellent concierge, very attentive staff. Very nice rooms and excellent housekeeping. Some non smoking rooms are on smoking floors. Be sure to get on a non smoking floor, trust me on that.