Ratings based on 652 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from hong kong
酒店本身不錯⋯Posted Jul 31, 2015
只可惜在零晨時間未有limousine 直達。我落機時已是零晨，乘坐尾班limousine,而limousine 只停新宿駅西口，我要從那裡步行到酒店。
for Familiesby A verified traveler from 부산
가족여행 숙소로 적합한 호텔..Posted Jul 30, 2015
Pros: 조용한 환경, 여유있는 방 크기...
신주쿠역에서 셔틀버스를 타야하는 약간의 불편함이 있지만, 가족여행 숙소로는 좋은거 같다. 방 크기도 여유있고, 조용하고, 도쿄도청이 바로 앞이라 야경보기에도 너무 좋다. 다음에도 신주쿠에 가게되면 하얏트 리젠시에 예약을 할 것 같다.
for Everyoneby A verified traveler from Saitama, Japan
Great location, great view, high price!Posted Jul 21, 2015
Pros: Well-located for Tokyo activities, good transport between hotel and Shinjuku Station. Views are superb -- actual entertainment in and of themselves.
Cons: Pool can be used only if you pay or have a hotel membership -- wish that had been noted on the webpage so we would've known not to bring swim gear!
Location: Besides the hotel's own nice breakfast buffet, you can go across the street for other eats, reasonable (Royal Host, for example) and otherwise.
We could afford to stay here only thanks to a big-discount coupon -- special treat! The lobby is spartan and not inviting, but with the spectacular views from the rooms, who cares? Those overlooking Tokyo Metropolitan Government Bldg. (Tōkyō Tochō), are especially pleasing. That building has two observation towers that are free and one is open into the evening for the night views.
for Everyoneby A verified traveler from Bilbao
impecable en todos los sentidos.Posted Jul 18, 2015
Cons: Por decir algo, que la piscina fuera gratis y que tuvieran alguna cerveza Belga o similar...
Location: Perfecta ubicación de Tokyo, centro neurálgico para moverte a cualquier sitio y zonas cercanas con miles de restaurantes, tiendas, etc...
muy bien situado, en el centro de Shinjuku. Servicio gratuito de bus cada 20 minutos. Habitación amplia y cómoda. Limpieza impecable, como no podría ser de otra manera en Japón. Personal amable y muy servicial. Wifi gratis en la habitación.... etc.
for Couplesby A verified traveler from Toronto, Canada
excellent locationPosted Jul 17, 2015
Pros: 7 eleven in the complex and access to tochomae stn as well as shuttle to shinjuku stn
very professional and courteous staff, true japanese efficiency and excellence
for Everyoneby A verified traveler from Vancouver, BC
No Hyatt Gold Passport PointsPosted Jul 13, 2015
We were advised on check-in that the hotel does not offer Hyatt Gold Passport points for bookings made through travel agents, including Expedia. This was particularly disappointing because, before our trip, we had registered for a special offer from Hyatt to receive 3,000 bonus points for our next stay at a Hyatt and this influenced our decision to stay here. When we booked, we chose the “pay at the hotel” option and had no reason to believe that our booking would be any different from a booking made directly with Hyatt.
for Everyoneby A verified traveler
有接駁車到新宿西口 好逛街的飯店Posted Jul 13, 2015
飯店提供的接駁車 讓我們可以很方便地到新宿的市中心逛街 最近的一個地鐵站 - 都廳前站 - 可以連接三個方向的地鐵 很喜歡這裡的地理位置 飯店很乾淨 三人房的房間 (一個特大床 加 一張小床) 對我們來說一點也不窄 就連三個大行李箱放在床前 還是有足夠的空間能讓我們走動 總之 非常高興這次選擇了東京凱悅
for Everyoneby A verified traveler from Paris
convenience locationPosted Jul 7, 2015
Pros: Clean with good management
Cons: young staff lack of many information education, so can't provide right help
Location: good location to have sight seeing or shopping, Quiet area but safety and very good to walking around to the park
Hotel is good but staff need more training, overall is good!
for Everyoneby A verified traveler from Beijing, China
Family friendly Tokyo hotelPosted Jul 6, 2015
Centrally located in Tokyo Excellent selection of tax-free shops within walking distance Great on-site facilities
for Everyoneby A verified traveler from Stavanger Norway
it is really central to the popular parts of TokyoPosted Jul 2, 2015
Pros: Its clean and good service, you get two bottles of water each day.
if you dont mind walking all over the place, Shinjuku is a great place to stay. 4 km to Nakano and Shibuya and 8 km to Akihabara and Roppongi. there are lots to see along the way and wending machines if you get thirsty. the Shinjuku station is a km away that makes it easy to travel to other parts of Tokyo. the station is big and can be overwhelming for those who are not used to it, however, the information staff are good at english.