Ratings based on 463 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Excellent service and easy to communicate. Would recommend the hotel to others who stay in Shinjuku
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

Posted Mar 22, 2015
Pros: everything
Cons: not a thing
Location: close to everything
great hotel easy to move around and to get around and the club room is excellent
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto, canada

Great location

Posted Mar 9, 2015
Pros: Pretty much everything, I have a great stay for 4 nights, will stay at this location again in the future.
Cons: Maybe it just me, with bad knees, after walking all over Tokyo, how about an elevator from the subway level to the hotel lobby. Who is the architect?
Location: The TMG building is right next door where the north observatory is.
Very convenient, shuttle bus pick up and drop at Shinjuku station. Swimming pool area was great, took a little getting used to with the extra sanitary measures, but it's all good. Water was nice, a little on the cool side, the area is heated so you can lounge around without getting a cold. Just the the traffic on Tokyo streets, ther was traffics in the swimming lane as well. Have to sit out feeling being force to swim. For drinks and snacks, there is a 7-11, a family mart and a few resturants in the lower concourse makes it super easy if you don't want to dine in hotel which was $$$$$! Airport limousine drop off and pick up right at the front door. Access to two subway lines right beneath the hotel makes navigating Tokyo a breeze, staffs was super helpful, but you are in Japan, so that's to be expected. Oh the bed, oh my God, was it ever comfortable, requested the buckwheat pillow, slept like a baby!
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom København

Dejligt hotel godt beliggende

Posted Feb 24, 2015
Pros: Store værelser med gode faciliteter
Cons:
Location: Hotellet ligger lige med direkte adgang til Tochomae Metro stationen som gør det meget let at komme rundt til resten af Tokyo via metro.
Hotellet lever op til de krav man kan stille til et 4 stjernet luksushotel.God service og et alsidigt udbud af restauranter med forskellige typer mad.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice!

Posted Feb 17, 2015
Pros: Staff spoke plenty of english and were very helpful.
Location: within walking distance to shinjuku station. can get to a lot of areas from there, and there's lots to see at the station itself
stayed a couple nights here in mid February and was very impressed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland, uk

Excellent hotel - could not fault it.

Posted Feb 16, 2015
Pros: - Close to main rail station and also 5 min. walk to metro. Very luxurious rooms/reception/foyer area. Free bottled water in rooms.
Cons: - Free wifi, proper coffee in rooms,
Location: - Just opposite Tokyo metropolitan centre - can take a lift to top to viewing platform - for free!!
Staff very helpful and polite. Rooms very spacious with lovely bathroom and great views. Good location. Cafe and pastry shop on ground floor.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Good location in happening part of Tokyo

Posted Feb 3, 2015
Pros: Location, facilities
Cons: No free wifi and additional charges for gym and pool - I would have thought this should have been included given the price.
We had 2 King rooms for 2 adults and 4 children. The staff immediately brought up additional beds to accommodate us which was much appreciated. Rooms were easily large enough.
5 out of 5
Recommended
for Everyone
by A verified traveler

Japan adventure

Posted Feb 1, 2015
Didn't understand the dateline thing very well and booked a night we were actually still in Maui. While Expedia would not allow us to cancel nor adjust, the hotel on its own just moved our days forward. Very kind of them.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Busan

교통이 편리하고 서비스 훌륭함

Posted Jan 29, 2015
Pros: 교통, 서비스, 음식
Cons: 주변 지도 안내
Location: 신주쿠 중심가 쇼핑등
도쿄 도청과 마주보고 있어 어느곳이든 움직이기 편리합니다. 공항 리무진 이용가능하며, 예약과 서비도 훌륭합니다. 특히 일본식 아침 정식은 정갈하고 맛있습니다. 다만, 지하철과 연결로, 주변 도보 지도 표지판 등이 미흡합니다.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Copenhagen

Værelse størrelse

Posted Jan 19, 2015
Rejste sammen med kollega. 2 værelser bestilt og samme beløb betalt. Kollega fik dobbelt værelse og jeg selv enkeltværelse. Meget stor forskel på de 2 værelsestyper. Forskelsbehandingen var skuffende.