4/10 Poor
Daviorr
May 20, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
As a person of color I was made to feel incredibly unwelcomed and targeted during my stay at The Westlake. I was only there one night and during that night I was visited by the security staff twice in a span of two hours. The first visit was to ask if I was smoking in the room (I am not a smoker and have never smoked in my life) then upon leaving the security told me to make sure I "didn't play any loud music" because it was quiet hours. Please note, no music was currently playing in my room nor at any point all evening...so why would the staff member feel the need to say that to me? Next he came by 45 minutes later to say my tv was too loud. I was watching a movie on Netflix at mid level while sitting in my bed. So apparently after 10pm on a Friday night in the Westlake you can not watch tv and must sit in your room dead silent. It is a great feeling to spend $200 a night on a hotel room where security makes you feel like you don't belong. My suggestion for travelers of color who are considering staying here is to be very careful.
Daviorr
Stayed 1 night in May 2024