(Rates from $143.65)
Omni Los Angeles Hotel at California Plaza
Downtown LA oasis set amid cultural attractions
Traveler ratings summary of Omni Los Angeles Hotel at California Plaza, Los Angeles Hotel
| Overall satisfaction | 95% of travelers (92 of 96) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.5 | 4.6 | 4.7 | 4.7 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
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Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 4.0 | 5.0 |
Omni LA
On the top of Bunker Hill, a block from the Disney Theater, the Omni is convenient to what passes for downtown LA. Nice views over the city and the San Gabriels beyond. Comfortable room, fine service, good dining options, well-equipped fitness center.
Comment from the hotel's management
Posted: 25-Nov-09Thank you for your comments. We hope you will consider us the next time you visit Disney Concert Hall, or any of the arts and entertainment options in Downtown Los Angeles. We would be delighted to welcome you back!
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 3.0 |
Overbooked!
There was a problem with our reserved rooms as the hotel was overbooked!
Comment from the hotel's management
Posted: 25-Nov-09We are sorry to hear that there was a challenge with your reservation. We certainly hope that your stay ended up to be a comfortable one, and that we will have a future opportunity to provide you with a seamless experience! Thank you.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 3.0 | 5.0 | 4.0 |
The hotel was clean & staff nice but troom service was poor.
When I was unpacking a maid entered the room without knocking and entered the bathroom to "check something." There were no wash clothes in the bathroom. I had to call three times before they were brought to my room, approximately 15 minutes after my first call. The hair drier broke. I called twice. A replacement had not arrived after 20 min. I called & told them I had to go to an engagement, just leave the replacement in the bathroom. I went to my engagement with wet hair. The hotel made up for the inconvenience by not charging me for the pretzels and orange juice that I had taken from the room "bar"!
Traveler's tip on local attractions
Great location. A block for L.A. Music Center and Disney Concert Hall, adjacent to the Musuem of Contemporary Art and a music school and near restaurants and other cenral city amenities
Comment from the hotel's management
Posted: 25-Nov-09Thank you for your comments. We regret that you were inconvenienced during your stay, and appreciate your making us aware of the opportunities we have for improvement. We sincerely hope that you will grant us another chance to provide you with a flawless experience from check in to check out. You have our word that we will do our very best to exceed your expectations! Thank you.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Best place to stay ...
I am very happy choose this hotel over the other choices in the same neighborhood. In walking distance with music center, business district and LA MOCA. room was large enough with very comfortable beds. Bathroom was clean and all the fixtures was working proper. Front desk staff were very polite, helpful and professional. Valet parking was quick. my only regret is about the Noe restuarant which is in the 3rd floor, their menu is not attractive. I am going to stay here again in my next trip to LA.
Comment from the hotel's management
Posted: 14-Oct-09Thank you for your comments. We are delighted that you selected our property for your recent stay, near all the attractions you mentioned. Should you seek recommendations for additional downtown Los Angeles offerings in the future, please feel free to utilize our world-class concierge service. It will be a pleasure to welcome you back! Thank you!
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Beautiful, comfortable, clean and affordable
The hotel room was reasonably, priced, clean and in great condition. I was warned on other reviews about the parking fee of $30, but that can be expected in L.A. Comparatively speaking, the hotel restaurant is very expensive. We had to drive a few blocks to find a more reasonably-priced restaurant to dine at.
Comment from the hotel's management
Posted: 13-Oct-09Thank you for your comments! We are pleased to hear that you enjoyed your stay with us. We do strive to offer the very best in food and beverage, and service in downtown Los Angeles. We look forward to welcoming you back for a future stay.,
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
great place
A great hotel - very friendly snd responsive staff. Also within walking distance to all courthouses. Quiet.
Comment from the hotel's management
Posted: 12-Oct-09Thank you for your comments. We hope to welcome you back in the future and to provide you with a stay of incomparable service in downtown Los Angeles!
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Good hotel
No problems!
Comment from the hotel's management
Posted: 1-Oct-09Thank you! We hope to welcome you back in the future.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 4.0 | 5.0 | 4.0 |
Very good overall
After staying at other hotels in the area when visiting family, we were very happy with the Omni. The service was great and the room and hotel were very nice. We will be staying there again next time.
Comment from the hotel's management
Posted: 9-Sep-09Thank you for your warm and kind comments! We know there are many other places to stay, and we truly appreciate that you feel "at home" with us. We look forward to welcoming you back soon.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
good choice
Bit more expensive than other downtown locations, but it more than made up by being cleaner, friendlier, and more convenient.
Traveler's tip on saving a few bucks
There is a convenient store, Starbucks, and Panda Express on the next block which are open on the weekends.
Comment from the hotel's management
Posted: 1-Sep-09Thank you for your comments! We pride ourselves on providing an outstanding product, but also guest service that makes you feel welcome and at home. We look forward to welcoming you back soon.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Nice place to relax
I had a nice time at Omni Hotel at California Plaza. I asked for double beds but got one king size bed; I want to be on a low floor because I had an elder person with me. I email them early about this and when I arrive I was told I would be on the 14th or 15th floor and I said no. So, I was put on the 5th floor which was okay. As a whole this hotelis okay. However, it is away for things but it was close to the Staple Center and the fashion district, walking to above places is out of the question but as a whole it was nice.
Traveler's tip
You will need money to get arrive in this place.
Comment from the hotel's management
Posted: 26-Aug-09Thank you for your feedback. We are pleased to hear that you enjoyed your stay. Additionally, we appreciate your giving us the opportunity to provide you with a room type that was best suited to your and your companions needs. If you should return to our property in the future, please feel free to utilize our Courtesy Car service to all locations within the downtown area. It is an amenity that many of our guests enjoy, so that they may sample the many offerings of downtown Los Angeles. Thank you!
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 5.0 | 5.0 | 5.0 |
Great stay but watch out for parking rates
The hotel was lovely as was the service. The only issue I had was the parking. Very pricey and as we had two cars, that was an unpleasant surprise at check-out time.
Comment from the hotel's management
Posted: 26-Aug-09Thank you for choosing Omni Los Angeles Hotel! We appreciate your kind words, including your feedback regarding the parking rates. Please know that we consistently review all pricing, in order to provide the best quality service and amenities at the most competitive rates in downtown Los Angeles. We hope to welcome you back in the future!
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 4.0 | 5.0 | 4.0 |
It was ok for such an expensive hotel
The staff was very accomadating. We didnt stay one night because we missed our connecting flight. The person that deals with those issues was gone the enitre weekend. And no one else could fix the problem so we had to wait. In the end we did our money back but after numerous call and alot of waiting. And there is only valet parking too. So its nice you can leave your car when you get there, but it can be a long wait to get it back. Especially when there are weddings and conferences (when I went there were both).
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Very Nice Hotel...Parking just expensive
I stayed there about 3 weeks ago with husband and 2year old. Hotel is very accomadating, nice clean and comfortable. parking is just pricey $30 a day...I would reccommend if you want to save money just park down the street about 1 block $8 day during the week and $5 day during the weekend...Hotel is worth the money!!!
Traveler's tip on saving a few bucks
Park down the street one block in the lot $8 during week and $5day during weekend....Only thing no in and out parking.
Comment from the hotel's management
Posted: 4-Aug-09Thank you for choosing us as a "home away from home" for you and your family. We warmly welcome your comments. As our guests convenience is of the utmost importance to us, we are pleased to offer fast, friendly, secure valet services with prices comparable to other properties downtown. We hope to welcome you and yours back in the future. It will be our pleasure to be of assistance!
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 5.0 |
As good as expected
Very helpful staff, especially the concierge. Courtesy shuttle for local trips a big plus.
Comment from the hotel's management
Posted: 4-Aug-09Thank you for choosing us for your stay. We hope to have an opportunity to go above and beyond your expectations in the future!
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 4.0 | 4.0 | 4.0 |
nice hotel
Vey nice hotel, although its dead in the area after 4pm weekdays and ghost town on the weekend. The car service is the best, youll need it. They do need to update their tvs.
Traveler's tip on nightlife
lots of bums no so far away.Be careful!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Wouldnt stay anywhere else in LA
My stay at The Omni was wonderful. The staff was very attentive and helpful and the room was spectacular. As a single woman, I felt safe and pampered. I would absolutely stay there any time I am in LA and would look for other Omni Hotels in other cities.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Best Value, solid 4.5 star accommodation in downtown LA
Why 4.5 star? Love the spa-like lobby which welcomes you with icy fruit-flavored water! Love the free private Cadillac Sedan shuttle service! Super friendly staff! The bed itself is a bit high but the bedding and pillows are very comfortable - they actually give you 2 soft comforters to choose from! Decor in the rooms may need updating. Nevertheless, its super clean and well maintained. The missing 0.5 star - You can hear traffic noise even when the operable windows are closed. The HVAC is kind of loud too.
Traveler's tip on saving a few bucks
Free in-room wifi internet and free morning paper and juice when you sign up as "Select Guest" thru Omnis web site.
Comment from the hotel's management
Posted: 17-Jul-09We appreciate your feedback. As the only 4-Diamond convention property in downtown Los Angeles, we are pleased that your experience was a positive one. We are contstantly seeking to elevate our offerings and amenities, hence our newly enhanced Select Guest program, and the other details you mentioned. We are also happy to announce that an elegant rooms renovation is in its final planning stages. We hope to be your "home away from home" in the future and to earn the additional .5 star! Thank you!
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
great hotel
cleanliness, convenience, service, work out facilities, amenities all top notch
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great Hotel
We enjoyed our stay very much. Staff was friendly and helpful. Nice rooms. Comfortable, clean, nice bedding. Convenient location. Already booked this hotel for our next trip to Los Angeles.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
love it
The Omni is in downtown LA and centrally located for whatever plans you might have. We found it very convenient for our trip to the nearby collisseum and other venues we were attending. The Omni is a clean, classy and modern hotel. We like the lighting and the foyer. The rooms are very clean and the bed in particular is incredibly comfortable. They also provide lots of bathroom freebies: toothpaste, shave foam, as youd expect from a Japanese hotel. Its a little like an improved version of the nearby Marriot. I would choose it every time!
Comment from the hotel's management
Posted: 10-Jul-09Thank you for your kind comments. We are pleased that you found our location to be convenient, our amenities to be noteworthy, and your room to be clean and comfortable. When your travels bring you back to Los Angeles, we would warmly welcome the opportunity to serve as your "home away from home" again.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Cant wait to go back
This is a lovely hotel and is walking convenience to downtown and Metro Station. I will definitely return to this hotel for another trip in LA.
Comment from the hotel's management
Posted: 7-Jul-09Many thanks for your complimentary remarks. We are pleased that you were able to travel with convenience from our hotel! We look forward to hosting you for your next visit to downtown Los Angeles.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 5.0 |
good hotel at a reasonable price
overall the hotel is very nice, very friendly people. make sure to register a free online omni member account to receive all the member benefit (free drinks in the morning, free newspaper....).
Traveler's tip on saving a few bucks
parking is 30.00 per day, however there are public parking close by for 14-16 dollars per visit. the hotel also provide courtesy ride service, very good to get from one place to another in the downtown area. (parking in downtown is very expansive, anywhere from 8 to 12 dollars)
Comment from the hotel's management
Posted: 7-Jul-09Thank you for your comments. We are very pleased to hear that you found our staff to be friendly, as we wish for every guest to feel appreciated and comfortable. Also, as a member of the Select Guest program, you will find even more amenities to enjoy. While we offer valet parking exclusively, our hope is that your complete Omni experience is enhanced from the moment you arrive, until we wish you farewell. We look forward to welcoming you back!
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Excellent staff
The service we received from the staff was excellent. Very attentive and helpful. Would definitely stay here again.
Comment from the hotel's management
Posted: 15-Jun-09Thank you for your feedback. We would be delighted to be your "home away from home" in the future!
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Great Stay
The hotel was simply lovely. The staff was first rate, and my room was spacious and nicely appointed. The food was delicious but the main restaurant was a little pricey even for LA. Though the hotel is in the financial district, and very much "downtown", the proximity to the Museum of Modern Art was a nice surprise, and the availability to access a convenience store, and a Starbucks was terrific. There is a nice area for walking where I felt safe and secure.
Comment from the hotel's management
Posted: 15-Jun-09Thank you for your response. We are very glad that your found our rooms comfortable and our location convenient and easy to navigate. Downtown Los Angeles, indeed, has many offerings for both the business and leisure traveller. Should your travels bring you back, please feel free to utilize our world-class concierge staff who are happy to provide a myriad of dining recommendations for your consideration.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 2.0 | 4.0 | 4.0 | 4.0 |
Fine, fine, fine
Overall a pretty decent place to stay downtown. Was shocked that when I pulled up and started taking my own bags out of the trunk, no valet came to help. Kind of just watched. Oh well, if you dont want a tip....
Comment from the hotel's management
Posted: 15-Jun-09Hotel management response: Thank you for your feedback. We are pleased that we were able to secure 4/5 stars for your review. We hope to host you in the future, in order to provide a totally flawless stay from start to finish, including the valet services you mentioned. It would be our privilege to serve you.
Hotel Management, General Manager
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