Hotel Reviews of Chancellor Hotel on Union Square, San Francisco hotels, CA, United States of America Skip navigation
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Chancellor Hotel on Union Square

Historic San Francisco hotel near shopping, theaters

Traveler ratings summary of Chancellor Hotel on Union Square, San Francisco Hotel

Scores are based on a 1 (poor) to 5 (excellent) rating system.
Overall satisfaction 96% of travelers (280 of 289) recommend this hotel
4.5
Hotel service Hotel condition Room cleanliness Room comfort
4.6 4.4 4.6 4.3
Scores are based on a 1 (poor) to 5 (excellent) rating system.

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Individual ratings and reviews

All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.

A traveler from Maryland recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 18-Nov-09

Great visit to San Francisco

The hotel was older and it must have been how traveling was years ago. But that’s fine with me because I’m an old fashioned kind of guy. The entire stay was great including the breakfast that I ate on my last day. I accidently submitted that I wanted the internet connection, which would have been fine except for the fee. The fee was promptly taken off when I explained that I didn’t want it.

A traveler from Long Island, NY recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 5.0 4.0
Posted: 17-Nov-09

Great Convenience - OK Neighborhood

Close to all public transportation. Great for shopping. Comfortabale accomodations. Helpful concierge/tour desk. The only thing I didn’t like were the panhandlers on the streets. Other than that, great experience, would go back.

Definitely make your way down to Dolores Park in the Mission and get yourself some homemade organic ice cream at Bi-Rite Creamery. There may be a line around the corner but it’s worth the wait!

A traveler from Los Angeles recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 4.0
Posted: 16-Nov-09

SF visit

This a nice hotel, close to everything. location is great. Free internet. The only draw back is you have to park out side the building in a commercial building with a pass. But, it is a small inconvenience to a great location.

A traveler from Los Angeles, CA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 4.0 4.0 4.0
Posted: 12-Nov-09

Comfortable, stylish and convenient

This is our 3rd trip to San Francisco and each time we’ve stayed at the Chancellor. The hotel is in a convenient, centralized location right off the Powell St cable car line. Amenities are more than satisfactory and the staff is courteous and helpful. The only drawback is the unavailability of king-sized beds (queen and twin beds only) but the rooms are still quite comfortable. Just a lovely place to stay!

A traveler from Hilversum ,the Netherlands recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 4.0
Posted: 11-Nov-09

Pleasant hotel

Excellent hotel on a prime location,service was good,friendly people,the only thing I missed there was not a boiler for making tea or coffee in the room plus no fridge either.But in the lobby was 24/7 coffee or tea available for free.

Buy a cable car day card for $ 11 per person instead $5 per ride so you can travel whole day from hotel to fishermans wharf/pier 39. Buy a city sightseeing tour for all loops(hop on Hop off),so you see the most of the city in 3 days without killing yourself by walking these steep hills.

A traveler from Pennsylvania recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 4.0 4.0 4.0 4.0
Posted: 10-Nov-09

Great location

Great location... easy to get around... great restaurant next to hotel (Sears) would stay again.

A traveler from Philadelphia, PA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 4-Nov-09

This was a great place to say

We really liked this hotel; it was clean, well-maintained and had European charm. We didn’t try the restaurant, but it looked nice. There was a small bar in the lobby where coffee, fruit and cookies were always available. Coupons were provided for a nearby department story, 2 for 1 at the hotel bar, discounts at the restaurant. The location was great, right in the heart of Union Square. The staff was really friendly, too. The rooms are a bit small, but we spent most of our time in San Francisco out and about the city, so it didn’t matter much. The beds were comfy and bath salts were provided (along with a nice big tub!)which came in handy after all the walking we did! I would definitely recommend staying at the Chancellor.

Buy a Muni pass - you pay one flat fee which entitles you to ride the buses and cable cars all day. Wear really comfy shoes, because you’ll do a lot of walking. Be prepared for any kind of weather, my recommendation is short sleeves with sweatshirts or sweaters and a light jacket for an extra layer. Bring a lightweat umbrella, a backpack instead of a purse for free hands. Rent a car and drive up US 1 to wine country (takes longer but so worth the spectacular view). When you visit wineries, share the tastings; you’ll save money and stay sober.

A traveler from Grass Valley, CA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 3.0 4.0 3.0
Posted: 4-Nov-09

Great place to stay and see San Francisco

This hotel has been here a long time, but it has been substantially updated. The location can’t be beat, the parking option was great. While the room was small, it was very nice. My one complaint was I couldn’t figure out how to adjust the temperature, and it was very warm and stuffy. Kept the fan on all night. They also offerred a few nice perks.

A traveler from Dallas/Fort Worth, Texas recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 3.0 4.0 4.0 4.0
Posted: 27-Oct-09

Just what I expected

I spent a few days at this hotel in October with my niece. The location was great; just close enough to Union Square to be convenient but not so close as to be constantly mobbed. The room was appropriately sized for a big city & decorated great. The closet was huge & allowed us to get all our luggage opened in it so we weren’t stepping/tripping over things on the floor. We had a great stay & would definitely return.

Jason M from Madison, WI recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 3.0 5.0 4.0
Posted: 21-Oct-09

A little Tired but Location is Great

Hotel looks a little tired but they have done a lot with the room. Great location near Union Square and right on the Powell-Hyde Cable Car line. There is a Border’s next store and a Walgreen’s right up the block. Cookies were an added bonus and the food at the hotel restaurant is not great but adequate. Service was excellent and room was clean. They offer a valet service as well if you have a car.

A traveler from Montello WI recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 20-Oct-09

great location

We were very impressed by Susan who helped us with the transportation around the city and back to the airport. She was very helpful and freindly.

Traveler's tip on shopping

shopping at your finger tips

A traveler from Cleveland, OH recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 4.0 5.0 5.0
Posted: 20-Oct-09

Wowed by the locale convenience, friendliness of staff and comfort

The staff was extremely courteous, and although the room was not what you would call luxurious, it was cozy, comfortable and clean. The location was very convenient. I would definitely recommend it.

Traveler's tip

Bring comfortable walking shoes. It is a beautiful city with LOTS of hills -- best experienced on foot.

Harriet H from Columbia, SC recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 20-Oct-09

highly recommended

The staff was awesome and helped us get to where we wanted to go. Rooms were clean Location was awesome. would stay there again. We loved everything about the chancellor

Traveler's tip on local attractions

be sure and take the ferry to sausalito for great views of the bridge and alcatraz for only 8 dollars. sausalito is a great little place to roam around and the ferry ride is beautiful. lefty Odoul’s bar (two blocks or the right then half a block to right) has a great breakfast cheaper and no waiting than Sears next door. Sears next store is best at dinner. Food is good. Walgreens is close by and open late for snacks.

Jenn C from Orange County recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 4.0 5.0 4.0
Posted: 15-Oct-09

Love the Chancellor!

What a great hotel in a perfect location! When we booked our room I had mentioned that it was our anniversary, they took it upon themselves to put us on the 14th floor with a view of Union Square! In addition to that, they had a bottle of champagne waiting for us with two souvenir champagne classes and a frame to take home with us. We LOVED that! We had gone out to eat one of the evenings that we were there and brought back left overs, although we didn’t expect that they would have one, we called and asked if they had a fridge downstairs we could put our food in, instead they brought a mini fridge to our room for free! Anything we asked for (including a pair of scissors) was ours within minutes! The room was clean, flat screen TV, good size bed, pretty good sized bathroom for SF, and cute green accents throughout the room. For the price, the hotel well exceeded our expectations, we will be staying here again!

Marcelo C from Cordoba Argentina recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 14-Oct-09

Excellent stay at the Chancellor Hotel

Not a single aspect to complaint about. From the friendliness and professionalism of the staff, to the comfort of the rooms and the great location, everything was perfect. It was a memorable stay.

cathie B from sydney Australia recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 5.0 5.0 4.0
Posted: 14-Oct-09

a very good choice

chancellor was comfortable,clean, and very centrally located.What more do you need?

A traveler from Washington DC recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 3.0 3.0 4.0 4.0
Posted: 13-Oct-09

Excellent value. Convenient location.

I found the Chancellor to be good, basic accommodations at a reasonable price in a perfect location. There was nothing fancy about it, but it was clean, comfortable and was missing none of the essentials.

A traveler recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 4.0 4.0 5.0 5.0
Posted: 12-Oct-09

Loved it.

Wonderfully historic. Great location. Friendly staff. No complaints.

A traveler from Los Angeles, CA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 4.0
Posted: 7-Oct-09

Convenient Location

Nice hotel near a great location in San Francisco.

A traveler from Seattle, WA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 3.0
Posted: 6-Oct-09

Great Hotel

This hotel is walking distance to China Town. The trolley stops right outside, and the hotel is only a few blocks up from the turn table. The staff were very friendly and allowed us to register early so that we could get the best room available. My only complaint was that it was too hot in the room, but I suppose that’s expected when it was 90 degrees outside and the room didn’t have no a/c. The rooms are on the small size, but furnished nicely. Overall, I would recommend this to some one that wants to be central to most tourist-y activities in San Fransisco.

A traveler from Memphis, TN recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 4.0 5.0 5.0
Posted: 30-Sep-09

Excellent location

Though old, the Chancellor Hotel is an excellent choice - the location is fantastic, the price is reasonable in the extreme, and the dinning room, serving breakfast and lunch at reasonable prices is perfect - the Chancellor is an old fashoned hotel - nice rooms, very pleasant staff and not expensive, a perfect place to stay while exploring a city.

Matt K from Dallas recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 4.0
Posted: 29-Sep-09

Solid Classic Hotel with Great Location

Chancellor is an older hotel and locally owned, so not a major chain style. That said it was nice, clean and the location is superb for Union Square. The staff was very nice, and the restaurant was an excellent choice for breakfast. Food was good, staff was very polite and the price was much lower than typical hotel menus. The rooms are nice, although not overly large. Amenities are typical and I’d happily use them again for any trip.

Traveler's tip on dining

A couple blocks away is Santorini Mediterranean restaurant - excellent and very good Greek style food. Definitely a good place for dinner.

A traveler from NJ recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 4.0 3.0 3.0 3.0
Posted: 28-Sep-09

Good & Basic Hotel

The hotel is in a great location. By all the great stores and transportation. Walking distance to Chinatown as well. It is a very basic hotel. You get what you pay for. I was not disappointed w/ the quality of the rooms nor service.

Shannon K from Chicago, IL recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 21-Sep-09

Fantastic Hotel, Great Price

I traveled here with my partner and both of us were very happy with the service. Each employee was very helpful and everyone took the time to help us navigate through the city. The restaurant is also very reasonably priced and serves delicious food. It’s a bummer they don’t have a continental breakfast, but there is free coffee, tea and cookies all day. I would definitely recommend this hotel in the future...

A traveler from San Diego recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 5.0 5.0 4.0
Posted: 18-Sep-09

Perfect Spot

The Chancellor is the perfect spot for people that enjoy shopping. It is in the middle of Union Square and just a few minutes from everything. Staff was very helpful especially the informational/tourist booth downstairs. Great deals on city tours and very accommodating to your needs. I would definitely stay there again.

Traveler's tip on shopping

If you like high end department stores i.e. Saks, Tiffany’s, Nordstrom, etc. This is a place to stay because you will have everything just a step away. Further down (2-3 blocks) is another shopping area where you will find H&M, Forever21, DSW, Gap, Old Navy, and cute little vendors on the side.

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