“Here’s a polished and professional version that keeps the complaint strong:
The AC is not working properly in any of the dorms.
When I posted my review, a staff member approached me and said, “No one else is complaining, so why are you complaining?” Is this an appropriate way to speak to a guest who has raised a genuine concern?
This kind of response and behaviour is highly unprofessional and certainly not what I expected from a hostel like yours.
To make matters worse, I was told by a staff……
“The overall environment was rustic. The room was good. As most hotels or guesthouses here, people do not pay attention to detail; forget aestetics. It has courtyards on 3 levels. The service team was always available. I reached out to them in advance and received taxi service from the airport. ”
“Smelled of mold, so badly I couldn’t breathe well. Manager said “no problem” we will give the refund. Contact hours are from 12am-2pm. They never responded to Expedia’s attempts to refund my stay. My credit card refunded my stay, instead.”
“A lovely hotel located adjacent to the river but high above it. I booked a riverside room that was large and comfortable. I was told this was their best room and it was one of the better rooms in Uttrakhand.
Meals servedvto the room was also appreciated by me.
I would stay again at this property.”