“We booked a delux bungalow since we has two adults traveling. That “delux bungalow” turned out to an apartment away from the main hotel with no access to services. Eventually we had this changed locally at the hotel to two single rooms at an extra charge - these were in the main hotel facility but partly defeated the purpose since the two co travelers ended up in separate rooms. While checking out they could not charge a credit card for the difference. Told us to pay the amount through UPI,……
“The property is ok to stay. But the check in experience was bad. They said they can’t find the confirmed booking and were made to wait at check in for more than 30 mins telling us there was no bookings. Funnily enough we also had their banquet hall booked for the same day and still got this service.”