“This hotel has potential and very beautiful environment. The staff need training in customer service and hotel management.
We had booked and paid for a superior room but when we arrived they told us that there was no warm water in the room and the other room the aircondition was not working.
We were told that our room was upgraded but when we checked out the room was a standard room.
A lot happened during our check in so we ended up having cold showers for two days.
Breakfast was boring. Why……
“We booked two rooms. We had a total of five people. Each room indicates that it sleeps four people—ample space. I talked with the manager since the system wasn’t allowing me to specify the number of people. I asked if it would be a problem that we had five people. He said no. When we arrived, he indicated that we needed to pay an extra $”
“We had meetings in nearby Lugazi and originally planned to stay in the town.
However, when the option of staying in the nearby rainforest came up, I decided the cool of the forest and its quietness were a far better option.”