“i had a 10-day trip in Japan , and i gotta wash my laundry in this hotel.
they have 200 rooms in the hotel but provide only 4 washing machines. Guests occupied the washing machines most of the time, i had to stay up until 4am to do the laundry and drying. i complained to the front desk and they claimed that the hotel policy restricts them from getting the guest’s laundry out.
they failed to provide info of alternatives, such as any laundry services nearby.
it is very disappointing that i……
“I was extremely disappointed with the check-in experience at this hotel in Nagoya.
During check-in, the front desk staff repeatedly insisted that my Mastercard could only be processed by inserting or swiping the card, and they claimed the payment could not go through. I clearly explained that I have used the exact same card at other Marriott hotels in different countries without any issue, and I was certain the card was fully functional with sufficient credit available.
However, both the……
“Really great place to stay for families. The rooms are spacious and it’s obvious they’ve thought about the smaller details to make the stay more enjoyable - they even have kid sized clothes hangers. The Refa bedrock room was a great experience as well.”