“I am extremely disappointed with my experience at this hotel. Unfortunately, the service, cleanliness, and overall condition of the room were far below an acceptable standard.
From the beginning, the staff appeared poorly organized and did not seem to know how to properly handle basic guest concerns. We were given a room that was completely different from the room we had originally booked, which was already very frustrating and disappointing
The condition of the room made the experience even……
“Overall, my stay was average. The welcome was courteous but lacked the warmth and personalized service expected from a good hotel like Novotel. The food quality at the breakfast was disappointing and needs improvement. The property also lacks key amenities such as a swimming pool and spa, while the beds felt smaller than expected for a king-size category.
A satisfactory stay overall, but there is certainly room for improvement in service, dining, comfort, and facilities.”
“We had to request a room change - as the earlier allocated was dirty. New room required clean bedsheets and sofa in room had a stain. Overall experience was okay staff were helpful but hotel..”