“Overall, my stay was average. The welcome was courteous but lacked the warmth and personalized service expected from a good hotel like Novotel. The food quality at the breakfast was disappointing and needs improvement. The property also lacks key amenities such as a swimming pool and spa, while the beds felt smaller than expected for a king-size category.
A satisfactory stay overall, but there is certainly room for improvement in service, dining, comfort, and facilities.”
“We had to request a room change - as the earlier allocated was dirty. New room required clean bedsheets and sofa in room had a stain. Overall experience was okay staff were helpful but hotel..”
“Rooms charging plugs weren’t working, and same in shower just one towel and after check out staff was calling me for laundry bill. Even i didn’t give anything to laundry. After 4 hours they called me back and told me bill was for another room.
It’s horrible experience at this hotel”
“We booked 2 rooms both the rooms were unclean and ac were not working for both of the rooms we couldnt sleep the whole night and on the other hand the fridge in our room was also broken
Smelly washrooms uncleaned towels”
“They need a lot of paint work a lot of cleanness new towels or maybe deep cleaning of showers and definitely new staff they are so under staff nothing was on the point ”