“Do not stay here. Hot and noisy AC in every room. The worse sleep in years.
Booked a Deluxe room and was given a Superior room without being told why I’d been downgraded. Mistake by the reception team is what I was told.
All rooms in the hotel have an AC issue. Management, reception and maintenance all acknowledged this. Even when the AC is not running there’s a constant water cycling noise over 50dB. The fix? Turn off the AC. But in over 30deg heat that’ll give you the worst night’s sleep……
“The garden bar operated single handed by Tomelo was great. He could not be more helpful, informative and generally pleasant as well as being quick!! However
The dining room staff require to take a leaf out of his book. At breakfast we found it necessary to remind them time and again to restock items on the buffet table and frequently we had to remind them to take our order or bring the coffee we had asked for. The could also be extremely raucous when guests were still dining.”
“It is a beautiful property, quiet and serene despite being 5 minute walk from Rosebank mall. The room was spacious and comfortable. We were very impressed by the staff, the comfort and excellent breakfast”