“We enjoyed our stay, Nice quiet place. Enjoyed the layout of our townhouse room. Can walk to a few restaurants and shops out with hotel.
Just lacked staff attention to detail for this rate/standard of hotel. I would expect better service. You would ask the staff a question about restaurant/spa/activities etc and you would get a one worded answer and the impression of don’t ask me anymore questions. It always seemed to be so difficult to get help/assistance on the smallest of things.
The room……
“This is a beautiful resort that resets the mind and body. The room is spectacular with heated bathroom tiles and amenities. The food is very good with a variety of choices. The spa is very relaxing and you can stay by the pool and enjoy the atmosphere. The pool area is clean and you can enjoy the poolside bar and restaurant. There is a shuttle to the beach club that offers full service chairs, umbrella and food. It is a lovely resort.”
“Unfortunately, we were quite disappointed with our overall experience.
The rooms are quite dated and, in our opinion, do not feel particularly luxurious. Our room also wasn’t cleaned on one of the days, despite us being out at the pool for the entire day.
The main pool area was another disappointment. The sun loungers and seating are very basic, with no cushions, and the pool service was very limited. Cups and glasses were left on tables throughout the day without being collected, which……
“Casa Palmela was the perfect alternative to staying in Lisbon on our first night after flying in from Canada, before heading onward to the Algarve. It was lovely to wake up in such a beautiful setting and the bottle of wine was much appreciated after a long travel day! We were traveling with an infant and staff were extremely helpful and accommodating.”