“No podría catalogarse como un 5 estrellas gran lujo. Se los he dejado saber al manager on duty y al front desk customer service y les ha dado francamente igual . Ausencia total de servicio y agradar a los huéspedes . Quisimos cenar en el restaurante y Alisa las hostess nos dijo que teníamos que esperar 20 minutos . Una camarera al vernos esperar quiso hablar con ella porque habían mesas vacías. Igual dijo que teníamos que esperar. Yo me acerqué para mediar y dijo que ya no era posible darnos de……
“What an amazing hotel. Staff were very helpful and friendly, our room was large, and very clean, but the real star of the show is the stunning castle itself. There are so many areas to explore. Sitting rooms, the chapel, a pool table room, and the outside pool area is from a fairytale. It’s like going back in time. We felt like royalty. 100% recommended.”
“Menu pequeno almoço bom, podia ter mais diversidade, mas bem bom
Quarto confortável, no anúncio dizia que os quartos eram à prova de som, mas não eram
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“This place looked amazing in the photos, but when you get there, it’s honestly nothing like the pictures. There was a strong mold smell, especially in the bathroom not only in my room, but also in my friend’s room.
The beds were comfortable to sleep in, and the staff was very kind and helpful, but my main complaint is definitely the smell in both the room and washroom. The floors also didn’t seem very clean; our socks turned completely black from walking around.
Unfortunately, I had to leave……