16.4/10 Exceptional! (1,002 reviews)
While the staff didn’t create the problem, their excuses did! Came to property @ 2:40. Front desk, which was (1) person with a laptop😂 Was told check-in was not until 3:00. Came back @ 3:10 and there were an abundance of people in line. At that time the only excuse was that they had a busy day before & the rooms were still being cleaned. I was 4th that was finally checked in, which was at 4:30. The apparent reason for the delay was that the employees that performed the room cleaning were not @ work as US Border Control had been in the Raleigh/Durham area. Tell the truth and not give BS excuses... no one there to clean the rooms! Guests were given a free pass for breakfast the next morning. Came the next morning and there was (1) person in breakfast area working and (3) others guests in the area. Stood @ counter and FINALLY the manager of the hotel came and took our order. We were given our drinks and we proceeded to a table. After 30 minutes I asked where was our food. Deer in headlights response…you ordered what? Explained and after another 10 minutes later received our food which was (2) breakfast sandwiches. Before leaving asked for final bill as I had checked out before breakfast. The breakfast was charged to my bill. Told the front desk that it should have been at no charge & charges were taken off. Cool place, but staff…NOT!
Reviewed on Nov 22, 2025
