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Sunscape Akumal Beach Resorts & Spa - All Inclusive

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7 outdoor pools, pool umbrellas, sun loungers
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
7 outdoor pools, pool umbrellas, sun loungers
7 outdoor pools, pool umbrellas, sun loungers

Overview of Sunscape Akumal Beach Resorts & Spa - All Inclusive

Sunscape Akumal Beach Resorts & Spa - All Inclusive

4.0 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa
Map
Carr. Cancún - Tulum KM 252, Akumal, QROO, 77780

Explore the area

  • Popular LocationRiviera Maya Golf Club18 min walk
  • Popular LocationAktun Chen18 min walk
  • Popular LocationDolphinaris Tulum19 min walk
  • AirportTulum, Quintana Roo (TUY)20 min drive

Room options

About this area

Akumal

Located in Akumal, Sunscape Akumal Beach Resorts & Spa - All Inclusive is on the beach. Riviera Maya Golf Club and Akumal Ecological Center are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Akumal Beach and Tulum National Park. Traveling with kids? Consider El Toh Ecopark and LabnaHa Ecopark Adventures.

What's nearby

  • Riviera Maya Golf Club - 18 min walk
  • Aktun Chen - 18 min walk
  • Akumal Beach - 18 min walk
  • Dolphinaris Tulum - 19 min walk
  • Hekab Be Biblioteca - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 82 min drive

Restaurants

  • Portofino - 5 min drive
  • Cosme's Taqueria - 5 min drive
  • Tequilaville - 5 min drive
  • El Ultimo Maya - 6 min drive
  • El Ultima Maya - 6 min drive

About this property

Sunscape Akumal Beach Resorts & Spa - All Inclusive

4-star all-inclusive resort by the ocean
Take advantage of 2 poolside bars, a terrace, and a coffee shop/cafe at Sunscape Akumal Beach Resorts & Spa - All Inclusive. This resort is a great place to bask in the sun with a beachfront location, sun loungers, and beach umbrellas. Be sure to enjoy a meal at any of the 6 onsite restaurants. Enjoy onsite activities like scuba diving, kayaking, and snorkeling. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and laundry facilities.
Other perks at this resort include:
  • 7 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Meeting rooms, luggage storage, and concierge services
  • A billiards/pool table, coffee/tea in the lobby, and a 24-hour front desk
  • Guest reviews say good things about the beach locale and helpful staff
Room features
All 362 individually furnished rooms boast thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like safes.
Other conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping and desks

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 8 bars/lounges
  • Coffee/tea in common area(s)

Things to do

  • 7 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Spa services

Family friendly

  • 7 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sunscape Akumal Resorts & Spa
Sunscape Akumal Beach Resorts & Spa Hotel
Sunscape Akumal Beach Resorts & Spa Akumal
Sunscape Akumal Beach Resorts & Spa Hotel Akumal
Sunscape Akumal Beach Resorts Spa
Sunscape Akumal Beach Resorts Spa All Inclusive
Sunscape Akumal Beach Resorts Spa Optional All Inclusive
Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

Frequently asked questions

Does Sunscape Akumal Beach Resorts & Spa - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Sunscape Akumal Beach Resorts & Spa - All Inclusive?

As of Nov 29, 2022, prices found for a 1-night stay for 2 adults at Sunscape Akumal Beach Resorts & Spa - All Inclusive on Nov 30, 2022 start from $290.91, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sunscape Akumal Beach Resorts & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sunscape Akumal Beach Resorts & Spa - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Sunscape Akumal Beach Resorts & Spa - All Inclusive?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Sunscape Akumal Beach Resorts & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Sunscape Akumal Beach Resorts & Spa - All Inclusive?

Yes, the property is all-inclusive.

Where is Sunscape Akumal Beach Resorts & Spa - All Inclusive located?

Nestled on the beach, this Akumal resort is within 1 mi (2 km) of Riviera Maya Golf Club and Akumal Beach. Xcacel Beach and Aktun Chen are also within 2 mi (3 km).

Overall score and ratings

3.4
Rating 5 - Excellent. 132 out of 447 reviews" "
" "5 - Excellent 30%
Rating 4 - Good. 120 out of 447 reviews" "
" "4 - Good 27%
Rating 3 - Okay. 77 out of 447 reviews" "
" "3 - Okay 17%
Rating 2 - Poor. 47 out of 447 reviews" "
" "2 - Poor 11%
Rating 1 - Terrible. 71 out of 447 reviews" "
" "1 - Terrible 16%

3.6/5

Cleanliness

4.0/5

Staff & service

3.4/5

Amenities

3.3/5

Property conditions & facilities

3.7/5

Eco-friendliness

4/5 Good

Jeremy Evan E
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great atmosphere! Drinks were fantastic! If you tip everyone, everything is better! Most of the food could be better. Use real hamburger meat to start. Then let the chefs use their home recipes for a authentic Mexican dining experience.
Stayed 11 nights in Nov 2022

4/5 Good

EL KIKI S
Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that we had to keep asking for room service and wash clothes
Stayed 4 nights in Nov 2022

3/5 Okay

Elizabeth
Disliked: Amenities, property conditions & facilities
The resort is outdated and needs to be renovated. Hospitality was not that great. Staff was not so helpful and was disorganized. Took forever to get a response from staff members that the only person who went out of their way to help me was the SOCIAL MEDIA agent Isabel.
Stayed 3 nights in Oct 2022

3/5 Okay

Anna
Traveled with group
Liked: Cleanliness, staff & service
The variety of restaurants was Amazing. The lack of available drinking water was concerning.
Stayed 4 nights in Oct 2022

5/5 Excellent

Leinier
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful, the pools had bars in them, there were activities every single day, there was a place to dance, many restaurants. For early in the day there was a kitchen near the pool which served quick meals. The cafe was open 24/7. The staff was incredibly friendly, sweet, and attentive. The bathrooms throughout all of Mexico were very clean and neat. The rooms were spacious and accomodating.
Stayed 6 nights in Sep 2022

4/5 Good

Heather D
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay for a few days. The staff were extremely nice. Only downside was the limited food options. Beach and pools stayed clean
Stayed 3 nights in Sep 2022

5/5 Excellent

Jennifer
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the Sunscape Akumal Beach Resort & Spa All-Inclusive in Akumal Mon Sept 19-Fri Sept 23, 2022. This property is amazing. The location is perfect and the Resort is gorgeous. Upon arrival we were greeted and made to feel valued and appreciated. All of the resort staff were friendly and very very helpful. Our room was very open and roomy. It had everything we needed for our stay and the bed was very comfortable. We only visited 3 of the pools and they were clean no chemical smell and very refreshing. Bars had anything you could want to make a drink with. Also, the resort had a drink of the day everyday and that was so much fun. We ate breakfasts at Windows and room service and the options and food quality were perfect. Lunches we ate the popups that had a different theme every day and they were amazing. For diners we ate at The Olive Branch, Portofino and Tiki Taco and then last night we did the dinner on the beach package. All were so good we felt very spoiled and very impressed with the quality of food and service. As for the beach you could not have asked for a more beautiful place. Clean sand and clear water my husband snorkeled right from our room terrace everyday and almost the whole trip. I had seen a lot of negative reviews before we went on the trip and was terrified about what we had gotten ourselves into. The negative reviewers are completely wrong. We are already looking at dates to go again and again and again. We truly loved this resort.
Stayed 4 nights in Sep 2022

1/5 Terrible

Jasmin
Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made a reservation In the all-inclusive hotel sun scape akumal, Mexico, riviera Maya, for the date 09/10-09/14, from the moment of arrival it was a complete disappointment Lobby: 1- there are no signs indicating wet floor, or under construction or renovation. 2- Musty smell. 3- roof displaced by moisture, and leaking from the ceiling 4- Wet, broken, damp and smelly sofas. 5- due to the location of the room they offered us, we were forced to make an upgrade. Room: 1- Deliver the room late, later than 4:00pm 2- when arriving at the room, completely dirty, from the previous visitors 3-dirty bathroom 4- Penetrating smell of moisture 5- deteriorated curtains with moth holes 6- Dirty Jacuzzi with dead insects 7- sinks with live pests (cockroaches) 8- When I finish bathing, as I was opening the towel, a scorpion jumped on me. 9- walls with mold or mildew completely visible. Swimming pool: 1- completely dirty. 2- with the unpleasant surface due to lack of cleanliness/hygiene. 3- paint and ceramic stirring, which proved cuts in the soles of the feet. 4- horrible bar service by the pool, where we were denied drinks for lack of glasses... to which we later realized that they collected the dirty glasses in bags of garbage... Damaged, yellow, and cracked glasses Restaurant: 1- utensils, crockery, tables, chairs, in very poor condition, which can cause physical cross-contamination... 2- the food labels did not match what was offered, which could have caused a lot of danger,
Stayed 3 nights in Sep 2022

4/5 Good

Anka
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing dinners at Olive restaurant and wonderful staff.
Stayed 2 nights in Sep 2022

3/5 Okay

Lisabel Dancarlis
Traveled with family
Liked: Staff & service
Property was pretty but not very clean. Looked old.
Stayed 4 nights in Sep 2022