Sunscape Akumal Beach Resorts & Spa - All Inclusive

Photo gallery for Sunscape Akumal Beach Resorts & Spa - All Inclusive

Featured Image
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
7 outdoor pools, pool umbrellas, sun loungers
7 outdoor pools, pool umbrellas, sun loungers

Overview of Sunscape Akumal Beach Resorts & Spa - All Inclusive

Sunscape Akumal Beach Resorts & Spa - All Inclusive

4 out of 5

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Carr. Cancún - Tulum KM 252, Akumal, QROO, 77780

Explore the area

  • Popular LocationSoliman Bay15 min drive
  • Popular LocationXpu-ha Beach16 min drive
  • Popular LocationTulum National Park16 min drive
  • AirportTulum, Quintana Roo (TUY)20 min drive

Choose dates to view prices

About this area

Akumal

Located in Akumal, Sunscape Akumal Beach Resorts & Spa - All Inclusive is on the beach. The area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Traveling with kids? Consider Aktun Chen and Akumal Ecological Center.

What's nearby

  • Riviera Maya Golf Club - 5 min drive
  • Aktun Chen - 5 min drive
  • Soliman Bay - 15 min drive
  • Xpu-ha Beach - 16 min drive
  • Tulum National Park - 16 min drive

Restaurants

  • Cosme's Taqueria — 5 min drive
  • Crêpe — 5 min drive
  • Tequilaville — 5 min drive
  • El Ultima Maya — 6 min drive
  • Imelda's Ecocina — 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 82 min drive

About this property

Sunscape Akumal Beach Resorts & Spa - All Inclusive

4-star resort by the ocean
With sun loungers, beach umbrellas and beach towels, Sunscape Akumal Beach Resorts & Spa - All Inclusive is the perfect place to soak up some sun. Be sure to enjoy a meal at any of the 6 onsite restaurants. Enjoy onsite activities like scuba diving, kayaking, and snorkeling.
Other perks at this resort include:
  • 7 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • A 24-hour front desk, a garden, and a billiards/pool table
  • Luggage storage, a terrace, and tour/ticket assistance
  • Guest reviews say good things about the beach locale and helpful staff
Room features
All guestrooms at Sunscape Akumal Beach Resorts & Spa - All Inclusive boast thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like safes.
Other conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping and desks

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
On-site antigen/rapid COVID-19 testing is available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 6 restaurants and 1 coffee shop/café
  • 2 poolside bars and 8 bars/lounges
  • Coffee/tea in common area(s)

Things to do

  • 7 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Spa services

Family friendly

  • 7 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sunscape Akumal Resorts & Spa
Sunscape Akumal Beach Resorts & Spa Hotel
Sunscape Akumal Beach Resorts & Spa Akumal
Sunscape Akumal Beach Resorts & Spa Hotel Akumal
Sunscape Akumal Beach Resorts Spa
Sunscape Akumal Beach Resorts Spa All Inclusive
Sunscape Akumal Beach Resorts Spa Optional All Inclusive
Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 77 out of 230 reviews
5 - Excellent 33%
Rating 4 - Good. 73 out of 230 reviews
4 - Good 32%
Rating 3 - Okay. 31 out of 230 reviews
3 - Okay 13%
Rating 2 - Poor. 16 out of 230 reviews
2 - Poor 7%
Rating 1 - Terrible. 33 out of 230 reviews
1 - Terrible 14%

3.9/5

Cleanliness

4.1/5

Staff & service

3.6/5

Amenities

3.5/5

Property conditions & facilities

3/5 Okay

Traveled with group
Liked: Staff & service
Staff were very nice overall. One of the staff in the front desk tried to get us to visit the sister resort (Dreams?) and seemed shady in his promises of what we'd get in return; we didn't accept his offers or visited the other resort . The bathroom in our room was broken the whole time -- kept flushing throughout the night which made it hard to sleep. The staff did try to fix it a couple of times, but was not successful. The beach access was awesome though!
Stayed 8 nights in Nov 2021

1/5 Terrible

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my worst vacation ever , since the beginning , worst attention in the front desk , around 3 hours to get my room .. when I did get it was an old and dirty room , full of flies … I was told by the receptionist guy Diego , that was the room I paid for and whatever I saw it all depends on the perspective i see it .. whatever , after that they change me and my other friend to a different room .. also they said if we didn’t like the new room they was giving us , we had to leave because Is not other option they can offer ..so at the end I stayed since my vacation were only for the weekend ..food is basic, rooms are really old, some of the waitress in the restaurants have bad actitud .. only one thing I can say was good , it was the beach ( so beautiful ) and tiki taco restaurant other than that is not worth it … by the time we had to do the check out unfortunately someone gave my friend coat and sweater / head holder pillow to a different customer .. they couldn’t help, they didn’t gave us solutions , they didn’t want to show us the complete video of the security camera , and also ignore us after we got mad of what happened … they told us to rush and go to the airport with the taxi that waiting for us because they not going to take responsibility if the taxi leave .. I will never go back to this place … I been in Mexico before is always nice people and excellent service I don’t know what happen with this place :( so sad I couldn’t enjoy my vacay…
Stayed 2 nights in Dec 2021

4/5 Good

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stunning beach! Rooms were large and clean we stayed in the sun club ocean front suite with plunge pool and it was amazing. Some staff was rude on occasion. We had multiple rooms for different family members, one family member had to leave a day early, we told the staff that we would continue to use the room we paid for, because it was a ground floor beach front unit, but the hotel put someone in there even though we had paid for that room! They were super rude about it end would not refund us the night.
Stayed 8 nights in Nov 2021

1/5 Terrible

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible service!! Poor communication. They don’t care about the costumer. The staff is not friendly at all and they are not prepare to deal with situations. My checkout was about for 3 long hours, they didn’t give me what I pay for. I had to complain about it so they can do something. Then they change me to another room that is nothing close of what I pay for. By the day we left someone stole my belongings and they blame my friend. I had to complain because they didn’t want to show me the camera. And the security was trying to convince me that I left my stuff in the room. Most of the time I was ignored, they left me alone and didn’t say a word regarding the situation. They were more worried about other costumers noticing the mistake they did. They told me that I have to leave because my taxi was going to leave and there were not responsable of taking me to the airport. The Concierge was clear when she said… you better hurry because if your transportation is waiting and they go, we are not going to pay to take you to the airport. They pictures they have posted here … is nothing like it is. Is total fake advertising. Maybe this pictures are old, because the hotel and the rooms don’t look like that.
Stayed 2 nights in Dec 2021

1/5 Terrible

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth it anything
Stayed 6 nights in Nov 2021