Posadas en Al Ismailia

“They charged me two time for extra person I paid for five people they charged me before check in and check out there are five spider in the bathroom and one in next to bed my kids and I couldn’t sleep and morning we check out what if one spider go in my kids mouth or ear who is responsible for that I need refund this is first bad experience in twenty years very bad service please kindly get my refund thank you”