The hotel was ok, but:
1) the check in time over than an hour….
2) during the waiting, the reception team advised us to have coffee while wait from lobby as all inclusive, but the lady was rude and refused as they asked for bracelets…
3) 4 rooms which we have as family, was separated very far a part and after long complains they changed 1 to make them closer
4) the internet is the worst ever. The number of routers are very less which do not have enough bandwidth for the number of people, so every time you try to connect you will be booted immediately.
5) The team at the pool area was rude at the time of requesting the snacks as they delayed alot and was arguing with us for the reasons of delay and forgot the hospitality of the Hotels…
6) the spa team was the worst, as they were arguing for no reason and trying to convince you to purchase their service packages and every time you want to your the facilities they have without paying they will either tell you it is not working as the steam area and sauna which will break from adding water and the jacuzzi was broken until they fixed it
The only 2 things which was good, are:
1) the food was nice and several options available ( but restaurant AC damaged as it is very hot inside)
2) the pools was good and nice.
