Posted Jul 7, 2016 on Hotels
On our honeymoon, this place was the most expensive yet service was poorest. The front desk staff are polite but far from welcoming or friendly. Our first night was terrible, loud guests next door were active til 2 to 3am. Had to sleep with earplugs, so much for their advertised sound proof rooms. When I mentioned it to the front desk the next morning the woman said yes, they knew about it (yet did nothing about it) and that those guests have just checked out. Offered no gesture of good will. Btw, every other hotel greeted us with congratulations and/or champagne for our marriage except for this hotel.
The beds were hard, not tempurpedic and the sheets are also not Frette sheets as advertised. Wifi was nonexistent, when I told them we could not get wifi in our room, the front desk woman implied my phone was the problem bc it was fine bit that she would reset the router. Didn't work. Next person said it was the phone company problem that made the wifi not work and suggested we go to the main lobby where the wifi works. Umm hello, if it was your provider that is the problem then why would wifi work in one area but not another? More likely is that they didn't have enough boxes to cover the whole hotel. Breakfast was marginal. Again, less expensive hotels we stayed had much better breakfast.
Of the many options out there, you are best to look elsewhere at this price point. They charge a 4 star rate for 2 star quality and experience.