美国牧场旅游套票 | 美国牧场机票+酒店优惠低至 4 折

The office where you check in is virtual, so you do everything on the computer and talk to a person on the computer. The lobby smelled of cigarettes I went to the first room. It smell of cigarette and musty it looked like it had not been cleaned and the bed was made, but they look dingy the bedding. I went to the second room ,They had the air-conditioning running and the door open, but you could still smell the cigarette. I went downstairs to get my refund they offered me two other rooms upstairs. Those were even worse cigarette smell, and filth. I have pictures . I tried to get a refund, but I was told I couldn’t unless the manager approved it and he would be in at two, still haven’t heard about my refund.

No check in notification 30 min prior Wrong building and door code, had to call IT and texted and waited many times, all three days, no office people on weekend Busted bathroom amenities that were 1/4 full 1 snack bag of cheese its and two Keurig coffee cups for two adults for two overnights? Couldn’t access pool until IT stuff done, locked out, embarrassing like don’t belong Ice maker broken Patio disgusting Dog in condo below barking all day and night No beach towels Photos of everything listed

Great location, friendly staff, always clean! Love this hotel, it’s my go too for Prescott!