9/10 Wonderful! (260 reviews)
Highlight Staff:
-Sophia (Main Café): Exceptional! Remembered kids' names, hugged them, took pictures. Made our trip worthwhile.
-Melonny (Italian): Brought birthday cake, sang with us. Get pesto with shrimp/chicken/alfredo!
-Orlando & Entertainment: Fantastic foam party, Michael Jackson show. Guy with braces danced amazingly.
-Marna (Security): Super helpful, always checked on us.
-Dwayne (Gelato): Sweet to children.
-Anthony (Moonlight Bar): Got passion fruit for drinks.
-Felisha (Reef): Got rice when phone fell in pool.
-Nathaniel: Addressed omelet staff attitude.
-Shernett (Poolside): Always smiling, brought drinks.
-Ricard (Manager): Got Sophia when off-duty.
-Vanessa (Cafe), Ron (Kids Pool), Atikah(Food Truck) she needed assistance bad, it was just her: All great.
Opportunity Staff:
-Andre (Check-in): Long process, no welcome drinks
-Akila/Anika (Concierge): Poor communication
- Monique: (Operator) Wrong info about kids club, s
- Omelet lady with braids: Rude attitude
**Issues:** Cleanliness process problems, phone system broken, safety concerns (inflatable burst), understaffing, room cleaning glitches.
Positives: Clean rooms, great entertainment, excellent Italian food, fun pool activities.
Outstanding staff saved disappointing operational issues.
*Detailed review from process improvement/project management professional.*
Reviewed on Jul 31, 2025
