Ratings based on 170 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from switzerland
Absolutely terrifying
Posted Sep 19, 2017Me and my husband booked two nights there over the racing weekend. Sadly it was the only available accommodation witting a walking distance from the centre.
I can't stress enough how terrible the room was. The carpet was so filthy, covered in dirt patches. Despite having 3 radiators none of them worked. The room felt cold and damp and the windows were so pretentious, you could hear everything from the street. Curtains joined together with a safety pin as they were not covering the windows properly. Enough towels for one day and how you suppose to dry them in a damp room? Thid is a very basic hostel so not sure where the stars cane from. It's not even on the lowest budget.
The place advertises a parking but when we arrived, we've been told that all spaces are booked. We had to drive around find a space.
We were so lucky to find a last minute room for the second night at the Mercure hotel, right in the centre of town. I mean the difference between 4 star room and 3 star apartment room it was like black and white.
Message to the management: review the quality of your building and dont false advertise. We rather sleep in the car than stay in this place.
by Arthur
Best Breakfast as we like it.
Posted Jan 13, 2017 on HotelsWe like the system at Apart City, it allows us to make our own breakfast and this is why we chose it.
by A verified traveler
Posted Oct 22, 2016 on Hotels
by A verified traveler from Arbroath
Not a hotel
Posted Sep 29, 2016
Pros: Location
Cons: Room carpets, availability of clean sheets and towels. Better Wi-Fi access.
Location: Central to Angouleme. Handy for city activities. There primarily for the Circuit de Rampart weekend and all venues were within walkable distance.
This should not be listed as a hotel it is an apartment rental. In a hotel I would expect to pay for car parking and laundry facilities but this 'hotel' also offered a tariff for; room cleaning, clean replacement bed and bathroom linen, iron, hairdryer. (E.g. Cleaning service €18.90 per clean inc linen or 1large/1small towel and bath mat €5.60).
The photograph showed beautiful stone vaulted entrance hall. This was reached after you navigated the bins and litter outside the front door. This was where you put put your room rubbish because it wasn't removed for you.
One of our lights had no shade (broken) and the carpets were filthy.
The Wi-Fi service was poor and patchy. I witnessed several other guests complaining at reception. After complaining the receptionist handed out router for the room.
Info suggested staff available 24/7. Not so, indeed there is an elaborate system of access security codes for doors and a safe to get in if arriving out of hours. The reception was open office hours only.
There was a well equiped galley kitchen provided.
When approached the staff were helpful but could not address these issues. Issues would not have been so bad for a short stay however we were booked for 2 weeks!
Our 4th visit to Angouleme but our last to the Appart'City Angouleme.
by Maxwell
Posted Oct 14, 2015 on Hotels
by Nicholas from Newcastle
No parking
Posted Sep 28, 2015 on HotelsThey said they had parking but upon arrival there was none it had to be booked so I had to oark car 500 yds away in a street not good
by DAVID from Tonbridge
Posted Sep 24, 2015 on Hotels
Very good affordable accommodation, ideal for Circuit des Remparts - would have been good to know that they have reserved parking slots before we went.
by Juan from Athens, Greece
Shoddy, unfriendly and undesirable location
Posted Sep 22, 2015 on HotelsArrived 1:30pm, was told room was ready, but check in is only at 3:00pm, needed to pay surcharge of €15 to take the room "early"! Absurd! Unfriendly check in staff.
Dirty carpets everywhere.
Not enough parking.
Vending machine partially working, considering it's not close to any easily accessible shops, unacceptable.
Breakfast turned into a "Faulty Towers" fiasco, with no cups, cutlery or replenishment of foods, this too is extra!
by Morag
Posted Sep 18, 2015 on Hotels
Not great
by A verified traveler
It looks better on the website than it really is.
Posted Sep 2, 2015 on Hotelsthe room was hot and stuffy. There was a window but it opened on to a noisy road and there were people screaming, singing or just talking loudly there all night. Oh and cars practicing for Monte Carlo. The Internet only worked in the lobby. The staff were friendly did their best - though it would be better if someone cleaned those strange yellow stains from the bathroom wall before they rent out the room again.