2/5 Poor
Heather
Traveled with family
May 9, 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy as was parking. Our real issues were with the service for the room. The day we arrived, we pulled out the sleeper sofa and discovered dirty, used sheets on it. It took about 3 hours for someone to come up with clean sheets and a blanket. For servicing the room, they came in and made the beds, that’s it. On the first day, they took garbage out of the can and left it there. There’s no way to prevent the shower from leaking all over the floor so we had to use our towels to sop up all the water, those towels were not changed. The Keurig machine had only decaf pods. The second day, beds were made and towels were left on the floor outside the room. And only 2 of them even though we had 3 people in the room. No wiping down of any counters, bathroom or kitchen. 3rd day, I don’t think they ever got to our room. 4th day, we checked out. The gym was adequate, but overrun with kids in the afternoons so I couldn’t use the machines. One of the best areas was the staff in the dining area. They were friendly, efficient and the food wasn’t bad. There are so many hotels in that area and we have stayed at quite a few of them. We won’t be going back to the Holiday Inn. We paid more than double the standard rate because it was graduation weekend at the university and the rates at all the hotels were hiked up. That is partly what makes the stay at the hotel even more maddening. You need to do better Holiday Inn.
Stayed 3 nights in May 2022