Our checkin experience was mediocre at best. The clerk wasn't welcoming and seemed annoyed that we didn't understand that there were three different properties and offered no guidance as to the room location or the procedures to expect in getting in and out. The process was needlessly confusing. She could have taken the time to offer some reassurance or guidance to better set expectations. Frankly, the properties are *very* close to one another, but they are just a bit difficult to navigate by car due to one-way traffic restrictions and roundabouts and other traffic measures. The clerk could have just said that instead of basically saying, good luck and informing us that there was no one available to address the car issues. There's no staff at the Maryland Inn so you're on your own to lug your bag up three flights of stairs when you get there. That wasn't a problem for us because we're pretty young and spry, but I could see the lack of help (or even an offer of assistance from the check in area) as a serious demerit for older or disabled guests. Once we arrived in the room, we were happy with the location and the cleanliness of the facility. The sheets were luxe and the beds were made with miltary precision. The fixtures were good, even if the room was a bit noisy. For more than $500 per night, though, the experience fell far short of our expectations. We liked the location and facility was historic, but we expect more from staff at the price we paid.