Rixos Premium Tekirova - All Inclusive

First time (and last) at an "all-inclusive". For the most part, it's a negative-sum game played by both guests and the hotel. Guests try and maximize what they get (like ordering the most expensive alcohol all day, all the time), and the hotel actively works against providing anything. For Rixos, they took it even further by advertising 5 "a-la-carte" dining options, but then making it next to impossible to book (even though they were half-empty every night). Everything is about pushing guests to the massive buffets at one main hotel. The bars are a bit better, but the service is completely inconsistent based on the attitude of the server. The front desk staff - at least in our case - were incompetent to the point of massive frustration. If / when you decide to pay for something, the prices are multiple timers higher than anywhere comparable. Just a bad experience, but I'm rating it "in the middle", because at least some of the experience was simply due to the type of resort. If you like the "game" of all-inclusive, maybe it will be a better experience. The one shining light is that it is well set-up for families and children, so that also contributed to a better than negative review.

Pros: 1) The staff, in general, is good and very service oriented. 2) The hotel is situated in a large area where you don't feel the crowd except main dining restaurants and bars etc. 3) Food and drink selection and quality was decent for an all inclusive deal. 4) The water is great; we never had a hard time finding a place by the beach. Cons: 1) Even the deluxe rooms are outdated. Needs renovation. Balcony door did not lock, phones kept going offline, service buttons in the room did not engage etc etc 2) Baby friendly concept needs to be improved. Whenever we requested milk from the room service, it was always delivered in a glass rather than a sealed container. Parents prefer feeding their babies milk from its own original container with expiration date. Definitely not from the glass that comes from the bar. And we asked for a baby crib and the one we got had several holes and looked very old. We brought this to the staff, but we weren't offered a replacement. Nevertheless, It started as a great holiday until we all got sick from what we ate in the main dining hall, and spent the last day in our room with IV fluids. The medical and hotel staff was caring and helpful, but we had to foot the absurd medical bill. They call it tourist fever with a bill specifically designed for. It is an external company but Rixos has contracted them, so this binds Rixos too. And you failed on this part; especially since we got sick in your restaurant.

The view from the room was perfect. There is an extremely wide selection of food. The pillow was very hard. I have asked for a softer one and they have brought it immediately.