Arcos del Sol II Vacations from $1,563

Great resort staff The gym staff was rude, welcomed me in then 1 min later kicked me out because I didn’t meet fully their running shoes policy. I was just doing arms and shoulders weights but the assistant and then the manager both asked me to leave. FYI it’s important to have the requirements and policy at the front desk and review with gym goers before they enter the gym and not fish them out minutes later after your assistant opened the double glass door welcoming me in after I signed . Just poor customer service and the hotel concierge manager did not get involved all he said they run the gym not my area to manage. The hotel staff and restaurant area was very good! The gym staff terrible and rude, customers are being targeted once they are in the gym not upfront!

Great property, my only issue is that I did not get the daily credit they promised me at check-in.

The villa and property grounds were beautiful, the food was not good and at and the service wasn’t must better... slow service and even slower butler, which we paid for.. we saw him one time

Clean rooms and staff were awesome and friendly!