Arena Pantanal Tours

We booked this hotel because we were visiting friends and wanted to be closer to the air port on the last day. The staff at the front desk were a bit cold. The room was alright. Clean yet utilitarian. The bed was good. The restaurant was the problem. We are not big on hotel restaurants. But it was very hot and we were tired. I’m not snobby and I give the staff some grace. This was bad. We were a table of four and came fairly early. There were only two other tables. The waiter who was very nice but untrained. The wine list and menu were very expensive. It took some 15 minutes to come to our table. We ordered rose wine for the table. We didn’t want it to be sweet. The waiter left for 10 minutes later with a room temperature bottle. He couldn’t open it and we had to ice it for 20 minutes to make it cold. We ordered our food. Two people in our party were Brazilian they did the most of the communicating. The dining room got busy. Our food took 40 minutes to come and they brought the appetizers and entrees at the same time. This was strange. The food was substandard for the price. My risotto was cold and pasty. My friend had ravioli that was cold and dry plopped on the sauce. The other people in our party were not impressed either. No one came to check on us. We had to get up and find someone to get our check. The hotel has been there for 10 years. The bugs should have been worked out.