“No receptionist to speak with directly at the property! By phone the lady just kept telling me she had emailed me my information for the code to access to the building & my room & would not provide me the information. I waited an additional 3hrs to resolve this issue. The floors looked like they had survived a flood & smelled just as bad! The rooms looked nothing like the pictures! Much smaller, no air conditioning, or windows to open! I was afraid I'd get bedbugs! The smell was so bad I……
“My paperwork said I had to pay for the shuttle bus , but in fact that was not required. I did not receive my room number and code to enter the room.I had to receive this from the recemption when I arrived , it was no problem though.”
“It does not look like what is shown in pictures. It is a dated property and provides basic facilities. Cleanliness and breakfast options could be improved.
For breakfast, even though they have vegetarian options they were not separated from meat options and risking cross contamination.
On positive side, frequent shuttle service to arlanda airport and staff was really nice.”
“The soundproof is bad, had to wear earplugs to sleep. And the hygiene conditions is also need to be improved. Other than that everything was fine, especially the breakfast, love the butter they provided.”
“There were plus and minus. the rooms are from a past era. It was exciting to live in historic building. There were no handicap rooms. perhaps description should clearly state. our room 106 was difficult to bring in heavy luggage. the room shade was missing, which in summer when sun comes up at 3am is not workable the bathroom door would not close completely, the beds were very soft and sagging. there is no elevator for upstairs or downstairs rooms the buffet breakfast was good but food……
“Really nice individually decorated rooms with charming, old-world character. Staff was super nice and addressed an issue we ran into in a satisfactory manner. The listing states lake view, but we only had a partial view if you stand over the window. Overall, the property is lovely, and the restaurant with outdoor seating around the courtyard was beautiful. I would stay again!”