Château d'Arques Tours

Beautiful, exceptionally clean property in a great location. It is slightly farther from the centre than the description suggests, but Collioure is small enough that this was still very convenient. Unfortunately, our experience with the two on-site check-in staff was extremely disappointing. The check-in information explains what to do if arriving after 19:00, but does not clearly state that the desk is closed from 12:00–16:00. This is important if arriving by train or plane. The QR code provided for check-in also did not work. With no staff at the desk, we contacted the emergency check-in staff, who were very nice, patient and apologetic and genuinely tried to help. The two on-site staff were a completely different experience. They were condescending and made fun of the French we used. This was not a language-barrier issue: French is my mother tongue, I speak it fluently, and they understood us perfectly well. When our power went out, the same staff argued in front of me about who should deal with my question rather than simply helping us. Then, at checkout, the male staff member asked if I had cash to give him. This was completely out of step with our experience in Collioure. Everyone else we encountered was warm, kind, welcoming, helpful and attentive. The property itself is lovely; the concerns are specifically the two on-site staff and the gaps in the check-in process.

Not worth the money paid. Very depressing rooms, no kettle and poor quality bed.

Amazing location. Very clean and check in seamless. A few parking spots available within the complex but must reserve ahead of time. Perfect. The only thing missing was a view of the water. Otherwise amazing!