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Mercure Auckland Queen Street

3.5 star property
Hotel with a restaurant, steps from Queen Street Shopping District

Choose dates to view prices

Mercure Auckland Queen Street sits in downtown Auckland, offering both relaxation and practicality. Guests appreciate the convenient dry cleaning services while staying active in the round-the-clock gym. The central location makes exploring the city's landmarks remarkably easy.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Parking available
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor) | Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

8.6 out of 10
Excellent
(11 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Private bathroom
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(35 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Private bathroom
Hair dryer
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony | Individually decorated, individually furnished, desk, laptop workspace

Superior Room, Balcony

9.4 out of 10
Exceptional
(14 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Private bathroom
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(6 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Private bathroom
Hair dryer
  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
500 Queen Street, Auckland, Auckland, 1010

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.1 miles
  • University of Auckland - 2 min walk - 0.1 miles
  • Sky Tower - 13 min walk - 0.7 miles
  • SkyCity Casino - 13 min walk - 0.7 miles
  • Auckland Ferry Terminal - 4 min drive - 0.9 miles

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Chadam - ‬3 min walk
  • ‪The Langham Auckland Winery - ‬4 min walk
  • ‪Our Land is Alive - ‬4 min walk
  • ‪Joong Wha Ru - ‬2 min walk
  • ‪Fat Puku's Smashed Burgers Queen Street - ‬1 min walk

About this property

Mercure Auckland Queen Street

Hotel near Queen Street Shopping District
Located close to University of Auckland and SkyCity Casino, Mercure Auckland Queen Street provides dry cleaning/laundry services, a bar, and a 24-hour gym. The on-site family restaurant, Lone Star, features happy hour. In addition to a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Continental breakfast (surcharge), self parking (surcharge), and 1 meeting room
  • A banquet hall, luggage storage, and a front-desk safe
  • Smoke-free premises, an elevator, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 96 individually furnished rooms boast perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • 50-inch Smart TVs with premium channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

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Dec 24 - Dec 25
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per day)
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 17 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Is Mercure Auckland Queen Street pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Auckland Queen Street?

As of Dec 15, 2025, prices found for a 1-night stay for 2 adults at Mercure Auckland Queen Street on Dec 21, 2025 start from $84.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for NZD 35 per day. Limited spots are available.

What time is check-in at Mercure Auckland Queen Street?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Auckland Queen Street?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Auckland Queen Street located?

Located in Auckland Central Business District, this hotel is within a 5-minute walk of Queen Street Shopping District and University of Auckland. Sky Tower and SkyCity Casino are also within 1 mi (2 km). Gaunt Street Tram Stop is 24 minutes by foot and The Strand Station is 26 minutes.

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Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 247 out of 455 reviews
Rating 8 - Good. 148 out of 455 reviews
Rating 6 - Okay. 40 out of 455 reviews
Rating 4 - Poor. 12 out of 455 reviews
Rating 2 - Terrible. 8 out of 455 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and great room with a really nice view. Would definitely stay again.
Stayed 1 night in Dec 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly and helpful staff.
Stayed 2 nights in Nov 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Nov 2025

10/10 Excellent

Elle-Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, central and helpful staff!
Stayed 6 nights in Aug 2025

10/10 Excellent

Darwyyn

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and the staff were very helpful when the outlets in the room had an issue. The location is also pretty convenient to the CBD and the hotel had a nice breakfast.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Everything stood out the staff room amenities very nice place to stay
Stayed 1 night in Nov 2025

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Clean, spacious room, great staff
Stayed 1 night in Nov 2025

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean, spacious room, big walk in shower, good staff
Stayed 1 night in Nov 2025

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
stayed overnight, everything was fine
Stayed 1 night in Nov 2025

10/10 Excellent

Travel

Liked: Cleanliness, amenities, property conditions & facilities
Great stay very central
Stayed 4 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great room with good value We had a ground floor room that had a small outdoor patio which was nice
Stayed 1 night in Oct 2025

10/10 Excellent

Mirfat

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 2 nights in Nov 2025

8/10 Good

Micheal

Liked: Amenities
Friendly helpful staff
Stayed 1 night in Sep 2025

8/10 Good

Steph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff were all very accomodating. Only thing was the parking situation when first arriving, as there’s no off-street parking and didn’t know what to do when checking in. No issues otherwise. Definitely stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
Was a great place to stay! Everyone at Reception was amazing, and so helpful. Peter went above and beyond an was really personable I loved that. There was also anoth guy at reception with a couple of small tattoos (I just can’t remember his name sorry) and he was also amazing and had amazing customer service! The clean staff were so lovely to when getting up and leaving in the morning they were very welcoming and always said hey or good morning
Stayed 2 nights in Nov 2025

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
We booked this hotel for its location right in the heart of Auckland's city centre, and it proved to be a great home base for our three-night stay. It is worth noting that it's smack dab in the middle of an uphill climb, so brace yourself if you plan to do a lot of walking. The rooms are spacious, with a small living area that you will be hard pressed to find in most standard hotel rooms these days, and clean as well. The buffet breakfast had a decent menu that ranged from meats, cheeses, cereals and yoghurts to savoury Western breakfast staples.
Stayed 3 nights in Oct 2025

10/10 Excellent

XIN NIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walkable to everything
Stayed 1 night in Jul 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful!
Stayed 4 nights in Aug 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Rooms was great with an excellent bathroom. Breakfast was average
Stayed 1 night in Sep 2025

6/10 Okay

Russell

Liked: Cleanliness, property conditions & facilities
Checked in online via Expedia App link so on arrival I could just get my room keys on arrival. On arrival I was informed by Mercure staff that their system doesn’t talk to the Expedia’s system and that I would next to check in again, so more paperwork had to be read, accepted and signed, my details had to be given again along with credit card information. Just seemed like a doubling up on the check in process.
Stayed 1 night in Nov 2025

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bedding, clean sheets enjoyed our upgrade
Stayed 5 nights in Aug 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Good value for the price and conveniently located.
Stayed 3 nights in May 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Good for the price and very convenient location.
Stayed 2 nights in May 2025

8/10 Good

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Rooms and bathrooms were great. Beds comfortable.
Stayed 2 nights in Jun 2025

6/10 Okay

Christina

Liked: Cleanliness
Hotel is okay, if you have a vehicle AVOID this hotel. We overestimated the reviews about parking and was horrible. There are better hotels with more convenient, comfortable and easy for parking. Everything was clean, rooms were nice but unfortunately our shower had mold everywhere. I always rent cars when visiting so definitely not staying here because of that reasoning.
Stayed 3 nights in Sep 2025