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"The hotel is in a great location and the staff is fabulous. We especially enjoyed the outstanding service in the Club lounge."

"We had a great stay. The rooms were well equipped. The view was great and the staff were very friendly and helpful. "

"I often stay at this hotel, which is clean, with spacious rooms. I like the location, and most of the staff members are extremely friendly. One negative is that although I have stayed probably 100+ nights over the past few years, the reservations system doesn't recognize me if I book via an agency (e.g. Expedia), which I always do, because the prices are terrible via the hotel's website. Several times I have been given an awful room (brick wall view) and had to change it. Obviously a chain-wide IT problem, but one that should be fixed and it would benefit the hotel's customer service delivery to do so. "

"Great experience "

"Centrally located with most availability "

"Good"

"Very helpful and responsive staff. Nice room. Great breakfast buffet."

"No other hotels in Yakohama are better than the New Grand Hotel that is my most favorite. "

"Breakfast choices were amazing! Everything seemed fresh. Service was attentive and polite. Room felt fresh and the room was sizeable. Amenities in the room were plentiful and appropriate. There were enough plugs around, lighting was good and the bathroom size was good. "