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We had an excellent 2 night stay at Serene Premier Hotel in Hanoi. The staff was excellent, each of our interactions with them were positive, upbeat, professional and genuine. They were very nice people! They went out of their way to welcome us with flowers and a cake on our arrival since it was ...
This hotel is located right in the heart of things, within easy walking distance to the lake, the puppet theatre, and, of course, Old Quarter. It was comfortable, and the staff were friendly. Due to its central location, it is noisy, and our room under the dining room was especially loud when staff ...
Arrived in Hanoi after a long day waiting for a delayed flight from Hue to be informed by the very friendly, professional staff that the hot water in our room wasn't working so they had arranged an alternative hotel for the first night of our stay. The hotel was pretty awful, bathroom smelt bad and ...
Pros - The staff were very friendly and helpful. The room was clean. New towel & toiletries replaced daily. A fresh rose was also placed at the bedside as a welcoming gesture which was delightful. A quiet & peaceful environment. Cons - Would have been helpful if there was a lift as our room was on ...
Nguyen can communicate in English and he is very very helpful eapecially in arranging cheap and reasonable transport. Room is clean and very big for us two! :)
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