Bain Boeuf Vacations from $2,754

Disappointing hotel in a fantastic destination Mauritius itself is an easy 10/10. It's a beautiful island with amazing beaches, friendly people and plenty to see. We'd definitely return to Mauritius—but we wouldn't stay at Sugar Beach again. The hotel has a great location on Flic en Flac beach, which is stunning, and the Buddha-Bar is excellent. The staff were always friendly and polite, but it's clear many of them haven't been properly trained (incompetent) and the overall service lets the hotel down badly. Thats mainly the reception staff and the main buffet. There was very little organisation at breakfast, lunch and dinner. Tables weren't cleared promptly, so guests were left waiting while dirty tables sat empty. Pool and beach service was incredibly slow—it takes ages just to place an order and even longer for food or drinks to arrive. Waiting over an hour for a drink is unacceptable for a 5 star hotel... Many facilities are fully booked throughout our stay despite seeming empty, making it difficult to enjoy everything the resort offers. There were also lots of small frustrations that added up. There were no glasses available for breakfast drinks on several occasions, reception struggled with simple requests like arranging a taxi, and we were charged €20 for a photo without this being made clear beforehand... not the money thats the issue but the principle, imagine if we got one every night. It's a shame because the hotel itself has potential, and the beachfront loc

The larger 4-bed villa that I booked was lovely; we also saw the inside of a smaller 3-bed unit, and it looks like the 3-bed ones have had a bit of a refurb that hasn’t reached the 4-bed villa yet, but it was honestly lovely. The staff were really friendly and helpful, especially our cleaner Marie, who was an absolute star. Would thoroughly recommend.

The whole stay was fantastic. The only down thing was the restaurant choice was very limited. Only one restaurant (Italian) open at lunch time and 2 options at night time, one of them being the italian restaurant again. There was a 3rd restaurant near the pool but closed for reburbishing. This information was not available when we booked the Hotel. The food in the available restaurants was really nice, but we were missing a bit of variety after a few days. Do not forget to bring your jellyshoes/water/diving shoes for the beaches