9.4/10 Exceptional! (352 reviews)
False Advertising Regarding Room Category (Grand Apartment):
We reserved and paid for the "Grand" apartment category, marketed and depicted in photos on Expedia as a private, full 1-bedroom apartment. Upon arrival, we were placed in an open loft layout with no separate bedroom partition. When raised with on-site management, they claimed we were required to "confirm in advance" if we wanted a separate bedroom—a restriction mentioned nowhere in the listing description or booking terms.
2. Refusal of Advertised Housekeeping / Clean Towels:
The property listing explicitly advertises "Daily housekeeping upon request" without any fees, conditions, or exclusions stated. During our five-night stay, we simply requested an exchange for clean towels (not even a full room cleaning), and the front desk flatly refused to accommodate us.
3. Undisclosed, Severe Construction Noise:
Extensive construction work took place directly outside the property starting early every morning, persisting continuously straight through the weekend. No notice was provided by the property or Expedia prior to our stay, making restful sleep impossible.
Reviewed on Aug 21, 2026
