Ballota Beach Tours

The accommodations were clean, the check in was smooth, and our specific room had a kitchenette with utensils and large fridge. German (Herman) and Jose were outstanding. They are quick to answer questions via WhatsApp or in the lobby. The best part of our stay is the location! A 10 minute walk to Alcazar and the Cathedral, and the “waffle” looking structure. Lots of restaurants downstairs. And Carrefour a few steps away. The suites5 was perfect for our stay in Seville!

The location was good, but unfortunately the attitude of the front desk lady completely ruined our experience. We stayed for five days and will NOT return. One afternoon, while we were simply talking in our room, she knocked extremely hard on our door and rudely told us to be quiet. It was the middle of the day, not quiet hours, and we were not being excessively loud. We understand if someone complained, but there is a professional and respectful way to speak to paying guests. Her aggressive knocking and tone made us feel extremely uncomfortable and unwelcome. Ironically, the shower and bathroom noise from the room next door was louder than our conversation. We also reported water leaking from the AC. she immediately blamed us, saying it happened because we left the AC running all day and that now it was broken and had to be replaced. It was over 99°F outside. Using the AC in that kind of heat is completely normal. Guests should not be blamed for a maintenance problem or made to feel responsible for equipment that is not working properly. Housekeeping was also disappointing. They emptied the trash and provided clean towels, but during our five day stay, our sheets were never changed. They simply made the bed using the same sheets. The location may be good, but customer service matters just as much. Management seriously needs more professional and respectful front desk service. Paying guests should never be spoken to or treated this way. We will NOT return.