Banzai Cliff Tours

Hotel is beautiful.

Thank you so much for an amazing time at your facility. Dinner was always amazing. Snorkeling was great and the assistance to be able to do it was above and beyond. The staff was so nice. 🤗🤗

I was hoping to love this place, Unfortunately, from the moment I stepped out of my transport I was greeted rudely by the people at the front of the hotel. I believe they assumed I was a “local?” Horrible first impression. I read they offered airport transfers for their guests… So I asked if they were able to transport me to the church less than a mile away as other hotels have accommodated me in my travels… the response i received was… “That’s only for the tourists.” I don’t know if it’s because I look a certain way but I felt extremely uncomfortable and judged. I only stayed because my family booked room here. I asked to check in early. None was available, understandable. They didn’t check anyone in until THIER clock on the wall said 3 o’clock on the dot, Which was a few minutes later than all the digital clocks around. Many people were all lined up just to check in at 3. I guess I’ve never really experienced being such an inconvenience to a hotel establishment. I do not feel they really expect you to want to come back. I guess it works for them. After checking in i proceeded to the tiny elevator, only 2 on each side of the hotel. Extremely inconvenient, and very wet from people coming out of the pool. I had to wait multiple times just to get to the third floor. When i finally got to my room i noticed a puddle in the bathroom… I looked up and their was dripping from the light fixture. Gross. They didn’t give me another room. Not my best experience. NOT recommended.