1/5 Terrible
Alejandra, Madrid
Traveled with group
8 Aug 2020
Liked: Cleanliness
Disliked: Staff & service, amenities
This hotel shouldn’t be 4 stars at all. It is huge but it feels like it doesn’t have enough staff and the staff is not very friendly or welcoming, they are even rude. Check in was slow and unpleasant, no VIP status recognized at all. I went to the semi get pool after arrival and tried to buy a beer and it was impossible to get it. I had to go 3 times to the lobby and nobody was at the bar, I requested help from the hotel personal and nobody helped me or sent Someone upstairs, they don’t seem to care about the guest experience at all. After this fiasco I decided to visit the city instead and when I came back in the evening I tried to go to the pool again but it was crowded with very scary people, not typical 4 star hotel guests at all, very rude and noisy, some of them even seemed dangerous, they were smoking in forbidden areas and splashing water all over the place and the hotel personnel again didn’t do anything to stop this situation. Finally someone showed up and closed the pool before time, I believe because they didn’t know how to handle the situation and kicked me and my friend out with very bad manners. Super bad experience, I wouldn’t go to this hotel again ever.
Stayed 1 night in Aug 2020