Behind the Rocks Vacations from $337

Good value Old buildings Needs update

It was a beautiful hotel. I will say the morning staff at the registration welcome desk, specifically Gretta, was not warm or friendly, very robotic, and never smiled, which really removes the whole inviting customer service appeal. The valets were awesome, especially Raymond, very personable. The breakfast was amazing, and I loved the outside dining experiences, especially in the morning. The other staff were also fabulous, room service turned down our beds, and they were both professional and personable. We had our 3-year-old granddaughter and invited her to use the toy box of toys outside, which brought her joy. Both my husband and I are professionals and entrepreneurs, for over 20+ years, I would just offer a personal suggestion might be to offer a cheese and cracker light happy hour for guests to unwind, with a little music or local entertainment which shows appreciation to the guest and a personal side of your incredibly beautiful ambiance and unique side of your hotel. I would also mention to both Gretta and the other associate that her professionalism is great but by greeting customers/guest with a friendly smile makes them feel at ease especially for us after almost a 7-hour drive to come and visit our son just a short block away. Verbal testimonials go a long way especially as we will be visiting again and again, making that guest feel appreciated also goes a long way. The evening staff was great at the front desk always with a smile and eager to help...

Excellent service, huge room, super clean

The Inn at Middletown is the only option in town and they price accordingly. The hotel is mostly clean and well run, but not a $400-$500 a night property. Parking in back takes you through an alley where the dumpsters are located, which doesn’t feel safe at night. The rooms and common areas feel more like a Hilton or other chain. They also add a $23 a night property fee that they say is for amenities. When I asked what the amenities were, they said cookies and coffee in the lobby. Staff are friendly and helpful and it is super convenient to Wesleyan.

Convenient to Warner Theatre and to get back to Rt 4 then Rt 84.