Bergen Vacations from $433

The hotel lacks a lot of amenities at $250/night price. The front desk staff was friendly. But unfortunately the rooms are in much needed renovation: pillows are worn out and completely flat, rust stains in the bathroom floors, curtains don’t close all the way, A/C vents are so dirty the room becomes an allergy inducing trap, tv has almost no watchable channels and movies cost $18.99 to rent. Not to mention it is not in the best part of town so getting food near by is almost impossible.

The parking was secure and safe all guests were very friendly the hot tub and shower was great

Front desk staff were very helpful with local recommendations!

I had an absolutely wonderful stay at this resort! From the moment I arrived, the staff made me feel welcomed and well cared for. The property itself is stunning — beautifully maintained grounds, spacious rooms, and breathtaking views that instantly put you in vacation mode. The service was outstanding: every request was handled with a smile, and the team went above and beyond to make my experience special. The dining options were excellent, offering a variety of fresh, delicious meals with something for every taste.

We have stayed at this hotel a number of times over the years and it is starting to look tired and in dire need of a refresh. Coffee stains along doors and walls of our bathroom. Old and stained grout in bathroom. Big water damage area on ceiling of room roughly patched but not “finished”. Sheets wouldn’t stay put on mattress. Also had an issue with back to back reservations. Cleaning personnel disturbed our stay/sleep two days in a row due to “not having updated paperwork” regarding extended stay in the room. Hard to believe there isn’t a better process in place for extended stay guests. The hard insistent knocks on the door were intrusive…one while showering and the other while sleeping. Breakfast was one of the better ones for “inclusive” hotels. Was ok with “every other day” room service policy of the hotel. All in all, there aren’t many other options in this area of Rochester but we will find another hotel next time.