Bermuda3Eck Tours

We had a room with two beds. Beds were comfortable but yoo small. Staff very professional and friendly Will come back to Novotel

The room was spacious and clean and the amenities were on par with expectations with the exception of tea making facilities as listed on Expedia - there was a coffee pod machine but no tea bags or a spoon for stirring in sugar. Also the breakfast buffet was expensive at $27 Euro - I only want some cereal and toast so was not prepared to pay that. The hotel staff was helpful if approached but not readily available otherwise. I have never been asked to pay a fee for luggage storage so was surprised there was a charge for this even though I didn’t need to use the service on this visit. I booked this hotel as it mentioned daily room housekeeping but was not aware until I left that this was something only done if you make a special request. This hotel seemed to be transitioning to an online service portal for checkin and all other services and I got the feeling that the staff were not all that comfortable with the system yet. Overall, a good clean hotel in a great location.

Interior is outdated and the rooms for sure lack maintenance! For the amount paid for just a couple of day, expectations are definitely not met! We did not have a bad stay but it could've been far better if the rooms were upgraded in a sense that you are in a proper hotel! The bathrooms must for sure be redesigned and upgraded! They were very small and not layout did not make sense..