Bernex Vacations from $1,737

The only reason I gave this hotel 4 instead of 5 stars is the room layout. Otherwise, the hotel is exceptional. The property is beautiful, the staff is outstanding, and our stay was wonderful. We stayed in a Premier Room with stunning Matterhorn views. It was immaculate and featured dual sinks, a separate toilet, a soaking tub, steam shower, and sauna. The layout, however, could be improved. The vanity has very little counter space because the raised sinks occupy most of it. The soaking tub, located at the foot of the bed, prevents the balcony door from opening fully and blocks access to the steam shower and sauna when open. The desk is too close to the bed, so if someone is seated there, it's difficult to reach the closet or room entrance. We also noticed that sound insulation seemed limited, as hallway and neighboring room noise was easily heard. Despite these issues, this is a beautiful hotel with exceptional service. Better room functionality and soundproofing would make it an easy 5-star stay.

Wonderful staff, amazing chateau, lovely and quiet, beautiful breakfast and fabulous surroundings.

Perfect hotel with attentive staff

Spacious apartment suitable for a longer stay. Negative points: there is no visible staff in the hotel. Communication about how to enter the hotel and room was sent from an email I did not recognize that invited to click on a link. No communication through the Hotels app. I was never given a transport card (in Geneva hotel guests get free public transportation ) adding extra cost to my stay. E-mails remained unanswered. The room was never cleaned during my stay.