Beta Cineplex Vinh Yen Tours

Oriental Jade was a really good choice. The staff were extremely friendly and helpful. We had to extend our trip by another night and they managed to fit us in the same room – no problems. The bathroom had a few stray hairs on the floor. Apart from this, the property was fantastic and would have given 5/5 stars.

Room on the small side but that’s standard for Hanoi due to narrow building codes. Anna and her staff was amazing. Multiple times we have gone to her for tour, eat and shopping recommendations. All were good. Some were great b/c they were not touristy places but frequented by locals. Highly recommended and will booked again next time I go Hanoi.

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.