Big Tree Conservation Area Tours

Our stay was extremely disappointing and well below expectations. The lift system was a major issue, with constant rattling and mechanical noise clearly audible throughout the rooms every time the lifts operated. One lift also appeared to be malfunctioning, with the doors repeatedly closing on people and failing to reopen properly, creating a genuine safety concern.Prior to arrival, I contacted the property months in advance regarding adjoining rooms but received no response whatsoever.The overall environment felt unsafe and poorly managed. A number of people staying at the property appeared to be engaging in antisocial behaviour, including apparent drug use, and regularly congregated in common areas. The front entrance door had been damaged or appeared subject to an attempted break-in, yet there was no communication from management regarding security or reassurance for guests.The car parking spaces were significantly narrower than standard, making it difficult to enter and exit vehicles or open passenger doors.Room presentation was also poor. Bed linen was dirty on arrival, bathroom amenities were extremely basic, with low-quality single-ply toilet paper and bar soap instead of liquid soap. The air-conditioning system was locked and would not allow guests to adjust the temperature.Unfortunately, due to the noise, cleanliness concerns, safety issues, poor communication and inadequate facilities, we would not choose to stay here again.

Clean room, comfortable beds, friendly staff, close to town