Big Turtle Dog Park Tours

Loved the indoor water park and all the kids activities.

We’ve stayed in Gatlinburg multiple times, and this was probably one of the more disappointing stays. When we pulled up, there are a lot of buildings there, and from the outside it definitely looks older, but that alone wasn’t a huge concern. The staff at check-in was really nice and friendly. They also had what they called a grab and go breakfast, which felt more like a basic continental breakfast. The issues started once we got to our building. If you have a larger vehicle, you are required to park underneath the building, while smaller vehicles can park up top. That setup honestly doesn’t make sense. The lower parking is tight, hard to get into, and not easy to navigate with a truck or anything on top. We had kayaks on our truck and barely cleared it. We actually scraped the top, and there was no clearance marking, which made it even worse. It was also raining, and there were gaps in the ceiling in the underground parking area, so rain was coming down on us while we were unloading. It was 41 degrees out, so yeah, not ideal getting wet while unloading. Then we found out the elevators were out, so we had to carry all of our luggage up to the 5th and 6th floors. The room on the 5th floor smelled strongly like smoke, a mix of marijuana or CBD and cigarette smoke. It was disgusting. The room itself seemed fairly clean, but the smell was awful. I called the desk and they said they could not move us, so we ended up opening the windows and doors even though it was cold outside. Th

The front desk staff were amazing! She got us checked in early, fast and efficiently. The room was nice. The coffee was disgusting, and there were hairs all in the bed, the only downfall of the stay other than not having breakfast provided for the price.