Boca del Cielo Vacations from $346

If you're looking for a good hotel to stay in San Cristobal, look no further. This place was amazing! The quality of the rooms, the staff and the food... priceless!

This hotel is beautiful !! We felt we were in like a telenovela in a beautiful hacienda with full of plants and art!! The staff are excellent in customer service and the food in the restaurant is the best in town! Definitely the best experience I had in our trip in San Cristobal De Las Casas!

The Chef at the Hotel Alejandro Hernandez went beyond our expectations to accommodate all our meals as we are vegetarian and had kids with us. Amazing food in Bo Cucina

We stayed for two full weeks. Overall, everything was okay. We booked a family room, but one of the showers didn’t have hot water. We reported it, and the staff responded promptly. Unfortunately, the reception experience was poor and not welcoming at all. From the moment we arrived, there was little effort to make us feel at home or to provide basic information about the hotel. We had heard that the hotel offered many amenities and had unique features, but no one gave us a tour or even explained what was available. What was truly surprising is that after two weeks of staying there, it was El Secreto—the restaurant of a completely different hotel next door—where someone finally took the time to explain the concept and design of our hotel. It was honestly unbelievable that an external staff member did more to inform us than the hotel’s own team. We also had a disappointing experience with the restaurant hostess when ordering room service. She asked about food allergies, and when I mentioned I was allergic to mushrooms, she laughed with the waiter, saying the dish I ordered “obviously” didn’t contain mushrooms. It felt unprofessional and disrespectful. Really, the hotel has a good reputation, but it is not worth it.