Bodrum Castle Tours

Advice to management get rid of all your team as the service is not existent

It could be so much better if it just did the little things better. As far as the resort itself, the building and grounds are gorgeous. But design choices make it feel like a 4 star. The room itself is spacious and nice, but old and outdated fixtures and finishing, and a thermostat from the 80s make it feel much cheaper. Also, most guests will also suffer from a shower that leaks into the rest of the washroom, and in particular, the toilet - leaving a sizeable puddle. There’s no turndown service and the room cleaning leaves something to be desired. The gym facility is pretty good but the little things like no water on multiple occasions made it again feel like a 4 star resort. The breakfast buffet is decent but the offerings virtually stay the same (for the 4 mornings we were there). The staff are lovely and do their best to be super helpful and really go out of their way, but with all bodrum - their English is very limited. This place can easily be a 5/5 star place with just a little investment in the little things.

Rooms need upgrading, Staff mixture of friendly and not so friendly. Basic English was an issue with alot of staff, not very attentive. Buffet selection was overwhelmingly good on the first day, but became repetitive for breakfast and lunch everyday. Dinner had a bit of variance but still 80% repetitive. Overall value for money was not on par with the nightly stay. All inclusive alcoholic drinks were mainly 'house' brands, branded alcohol was available from the lobby bar only but far to go everytime you wanted a drink. Pool area was good, beach area crowded with sun loungers, water slides only operational a few hours of the day. Open air amphitheatre was a nice touch. Entertainment was good. Kids club staff were fantastic, very engaging and entertaining for the kids with various activities.