Botija Vacations from $951

Breakfast was good. Hot items were only lukewarm. Breakfast workers were not very friendly. Loved the location! Close to activity. Front desk staff was very nice and helpful! Clean room. Air conditioning worked well. WiFi was not reliable.

The property was nice, but the AC and blower were not working properly.

Great hotel in a perfect, central location. The receptionists were outstanding, always smiling and saying hello. The bed was comfortable and the room was quiet, despite being close to busy areas. There was a nice roof terrace too. However, do NOT order a drink from the ‘skybar’ using the QR code. I eventually got my drink one hour later after repeatedly chasing it and going downstairs to the bar/restaurant. The manager just shrugged his shoulders and offered no apology. He should not be working in hospitality. I don’t expect high standards for service, but that was shocking. Obviously, I chose to never eat there, even though I was staying in the hotel for 7 nights.

The hotel was very clean and quiet. My room was a good size and it too was spotlessly clean during my entire stay. The staff were friendly. The location of the hotel is excellent, near many attractions, shopping, restaurants and neighbourhoods. It was amazing that it was so quiet given proximity to Gran Via.