7.2/10 Good! (1,003 reviews)
The property is good, the location is pretty, the room was big. The reason for 3 stars is the staff. I decided to pay extra to stay longer in the suit and specifically asked the lady at the reception if the cleaning staff will be aware so they wouldn’t knock and bother me. She immediately answered that she will, of course, let them know about the changes of my checkout time. Well, the cleaning staff bothered me twice in two extra hours I paid for. Despite me even saying to the cleaning lady herself that I will checkout at the new time, she opened the door while I was still in the suit one hour before the new checkout time. She didn’t knock, she opened the door saying “maintenance” or something like that. She then knocked again, thirty minutes prior the checkout time, when I opened the door she told me she came to clean. Also, a different cleaning lady kept knocking at the door two hours before the original checkout time. There weren’t any door pamphlets saying “do not disturb” in my suit, but as I was leaving I saw one door having it on the doorknob (I wonder where my pamphlet was). There was also a pamphlet on some doors saying something like “please clean”, so I don’t understand why the cleaning staff was so eager to clean my room, the one without any “clean” pamphlets on it. I also want to mention that the people at the reception could be more welcoming considering the fact they work in a hospitality field. The suit also didn’t have a refrigerator.
Reviewed on Feb 25, 2025
