2/5 Poor
Verified traveler
Traveled with family
Sep 11, 2021
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointment in Brugge
We received no information on how to check in until I called after having to hunt down the phone number because the one on hotels.com was disconnected and got the code to enter the house less than 24 hours prior to our arrival. Requested parking and received no information about parking had to find our own parking once we arrived. Sent multiple messages on the hotels'com website but never received response. Apartment is a nice sized space and could be wonderful but has seen better days - hole in the sofa, all of the furniture is stained, looks dirty, plaster peeling on the walls, parts of the floor are soft and the beams underneath need to be replaced. There were plenty of mosquitos and other small bugs infesting the tub and sink. I know the ad says rustic - i would say in dis-repair.
We woke up the next morning to no hot water which was fixed by the afternoon. We woke up Sunday morning and breakfast was not ready until 0900 and the internet was out. When we came back from our tour Sunday afternoon at 1400, breakfast items were still on the table including the milk for cereal and for coffee. Monday morning there was no breakfast at all - we waited until 9 when we had to leave to travel back home. Rooms left dirty from guests who had left the day prior. Not child friendly - on 3rd floor with low windows and no bars or screens. Great location close to everything. External picture shown is of private residence and not the B&B which is misleading.
Stayed 3 nights in Sep 2021