The hotel was lovely and had a nice little touch in the spa area and bottle of wine on arrival. We liked that the hotel could arrange airport transfers and excursions. The night staff lady, Xeni, was particularly helpful. She went above and beyond and made our holiday run more smoothly, such as helping us figure out how to use the metro. While the other staff were friendly qnd nice, Xeni made our holiday feel extra special. The only downside was we felt that the hotel and our room was too hot, despite staying in winter! Price, communication, etc was brilliant. The hotel was down a side road meaning it was quiet and relaxing. Would recommend to anyone wanting a place to stay in Budapest that is close to all attractions.