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Crystalbrook Riley

Photo gallery for Crystalbrook Riley

Front of property
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers
Balcony

Overview of Crystalbrook Riley

Crystalbrook Riley

5.0 star property

4.6/5 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
131-141 Esplanade, Cairns, QLD, 4870

Explore the area

  • Popular LocationCairns Esplanade1 min walk
  • Popular LocationSt Monica's Cathedral3 min walk
  • Popular LocationReef Fleet Terminal14 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.)10 min drive

Room options

About this area

Cairns

Crystalbrook Riley is located in Cairns Central Business District, a neighborhood in Cairns, and is near the airport and by the ocean. The area's natural beauty can be seen at Anderson Street Conservation Park and Dinden National Park, while JUTE Theatre Company and Center of Contemporary Arts are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Cazaly's Stadium or Barlow Park.

What's nearby

  • Cairns Esplanade - 1 min walk
  • St Monica's Cathedral - 3 min walk
  • Cairns Night Markets - 8 min walk
  • Esplanade Lagoon - 11 min walk
  • Reef Fleet Terminal - 14 min walk

Getting around

  • Cairns Station - 19 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • Bagus indonesian traditional cuisine - 3 min walk
  • Muddy's Cafe - 4 min walk
  • Splash Seafood Restaurant - 4 min walk
  • Barnacle Bill's - 4 min walk
  • The Raw Prawn - 4 min walk

About this property

Crystalbrook Riley

5-star luxury hotel located in Cairns Central Business District
Consider a stay at Crystalbrook Riley and take advantage of a poolside bar, a garden, and dry cleaning/laundry services. Treat yourself to spa services, such as a manicure/pedicure, a facial, or a body treatment. The onsite Asian cuisine restaurant, Paper Crane, features ocean views and a poolside location. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with cabanas and sun loungers
  • Full breakfast (surcharge), bike rentals, and self parking (surcharge)
  • Express check-out, a 24-hour front desk, and luggage storage
  • An elevator, a reception hall, and smoke-free premises
  • Guest reviews speak highly of the pool and location
Room features
All 311 rooms boast comforts such as premium bedding and first-run movies, as well as thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 55-inch flat-screen TVs with Netflix, digital channels, and first-run movies
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English, Japanese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 12.00 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10 AM: AUD 38.00 for adults and AUD 38.00 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar

Restaurants on site

  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Billiards/pool table
  • Outdoor pool
  • Spa services

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Elevator
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Meeting rooms - 6

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self parking fee: AUD 12.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

Does Crystalbrook Riley have a pool?

Yes, this property has an outdoor pool. Pool access is from 7 AM–9 PM.

How much does it cost to stay at Crystalbrook Riley?

As of Nov 28, 2022, prices found for a 1-night stay for 2 adults at Crystalbrook Riley on Nov 29, 2022 start from $181.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crystalbrook Riley pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crystalbrook Riley?

Self parking is available for AUD 12.00 per day.

What time is check-in at Crystalbrook Riley?

Check-in is from 2:00 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Crystalbrook Riley?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Crystalbrook Riley located?

Located in Cairns Central Business District, this luxury hotel is 0.1 mi (0.1 km) from Great Barrier Reef and 0.1 mi (0.1 km) from Cairns Esplanade. Muddy's Playground and St Monica's Cathedral are also within 5 minutes. Cairns Station is 19 minutes by foot.

Can I cancel my reservation for free at Crystalbrook Riley and receive a full refund?

Yes, Crystalbrook Riley offers free cancellation on select room rates, because flexibility matters! Please refer to Crystalbrook Riley cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 481 out of 652 reviews" "
" "5 - Excellent 74%
Rating 4 - Good. 124 out of 652 reviews" "
" "4 - Good 19%
Rating 3 - Okay. 29 out of 652 reviews" "
" "3 - Okay 4%
Rating 2 - Poor. 8 out of 652 reviews" "
" "2 - Poor 1%
Rating 1 - Terrible. 10 out of 652 reviews" "
" "1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

4.6/5

Eco-friendliness

5/5 Excellent

Jose
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and well rounded on local information
Stayed 3 nights in Nov 2022

5/5 Excellent

Erika
Traveled with family
Liked: Cleanliness
We loved absolutely everything the accomodating staff the location the vibe! Seriously the best vacation yet in Australia 💕
Stayed 3 nights in Nov 2022

5/5 Excellent

Girish
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing modern property! Highly recommended
Stayed 4 nights in Nov 2022

5/5 Excellent

Jessica
Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel but a crap town. Will keep driving direct to PC and PD next time
Stayed 1 night in Nov 2022

5/5 Excellent

Vanessa
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with this hotel, will definitely return.
Stayed 3 nights in Oct 2022

5/5 Excellent

Andrew
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great facilities made this an enjoyable stay.
Stayed 3 nights in Oct 2022

3/5 Okay

Lifeng
Traveled with family
Disliked: Cleanliness, staff & service
Smallest desk,smallest washroom,smallest closet. Waiting for knife and fork/cup in buffet breakfast. Dirty bed sheet.
Stayed 5 nights in Oct 2022

5/5 Excellent

Lynley
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like it was clean contemporary look and everything was walking distance
Stayed 3 nights in Aug 2022

3/5 Okay

Sarah
Liked: Room comfort
Good but….
Really mixed service from reception - some great and others incredibly rude. Rooms nice and spacious but showing some wear for a relatively young hotel (carpet stains etc). Love the water stations in room and around hotel.
Stayed 2 nights in Aug 2022

2/5 Poor

Harry
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid extra for ocean views. Was very disappointed that we paid top dollar for a view and were put in a room that looked over the pool with a small view of the ocean also only three floors up. This place is way over priced for more luxury and a nicer room stay at the casino it's also cheaper and in the heart of the CBD
Stayed 1 night in Aug 2022